Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalia Lopez

Dallas,TX

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

The Shippers Group
Hutchins, Texas
03.2023 - 12.2024
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Answered customer inquiries via phone, email, and chat.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Waitress

La Cabanita
Seagoville, Texas
06.2019 - 09.2024
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Processed payments accurately using cash registers or POS systems.
  • Replenished beverages when necessary.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Provided accurate change for cash transactions using a cash register system.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Greeted customers and provided menus.
  • Answered questions about menu items, ingredients, and pricing.
  • Prepared checks, itemizing total meal costs and taxes.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and confirmed complete orders.

Education

High School Diploma -

W.W Samuell High School
Dallas, TX
12-2022

Skills

  • Scheduling
  • Account updating
  • Data entry
  • Money handling
  • Customer education
  • Strong teamwork
  • Store maintenance
  • Time management
  • Team collaboration
  • Paperwork processing
  • Filing
  • Microsoft outlook
  • Researching
  • Multi-line telephone operations
  • Appointment scheduling
  • Shipping and receiving
  • Microsoft Excel

Timeline

Customer Service Representative

The Shippers Group
03.2023 - 12.2024

Waitress

La Cabanita
06.2019 - 09.2024

High School Diploma -

W.W Samuell High School
Rosalia Lopez