Rosalia Moreno
Anchorage,AK
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Specialist
AMI
04.2022 - 04.2023
- Improved office organization by developing filing systems and customer database protocols
- Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and comply with company policies and procedures.
- Created and updated records and files to maintain document compliance.
- Maintained and updated patient records for accurate, current medical histories.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows
Store Manager
Rudy's "Country Store" And Bar-B-Q
05.2021 - 04.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Cashier
Rudy's "Country Store" And Bar-B-Q
04.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Lifted up to 87 pounds at once and used forklift to move heavier loads
Education
ProAction EMICertification , Emergency Medical Technology/Technician (EMT Paramedic) -
ProAction Emergency Medical Institute
El Paso, TX03.2023
High School Diploma -
El Dorado High School
El Paso06.2018
Skills
- Adobe streamline
- Employee Records Management
- Vendor Management
- Automation
- Basic
- Cashier
- Conflict management
- Customer satisfaction
- Customer service
- Database administration
- File management
- Marketing
- Vehicle Maintenance
- Spinal Demobilization Devices
- Administer Drugs
- Medical Histories and Vital Statistics
Certification
- Certified BLS , AHA - 10/2022-10/2024
- IS-700, FEMA - 04/2022
- ICS-100, FEMA - 04/2022
- ICS-200, FEMA - 04/2022
- PREA, NIC - 05/2022 (Multiple certs)
- ICS-800, FEMA - 10/2022
- Immunization, CDC - 04/2022 (Multiple Certs)
- IS-907, FEMA - 10/2022
- HEART Training , Tx Dept. of State Health Services - 10/2022
- National Traffic incident management responder training , NHI - 10/2022
- Certified EMT-1, State Of Alaska - 12/31/2024
- National Registry EMT, National Registry - 03/31/2025
Powerlifting
Powerlifting was a hobby that i found to find a way out of depression. A way i found my self at peace but also gaining the strength for my mind and self for my own good. I realized how much excitement it brought to me knowing i could lift 3x my bodyweight and be proud of it because i knew how strong i was. Not just mentally but physically. My mentality was a major role on not doubting myself. I did two competitions back-to-back with only 8 weeks of preparations, as well as having to cut down 10+LBS in just one week shows my commitment in what i have for such thing. First competition, won 1st place in junior 20-23 raw classic with four state records. Second competition, won 1st place in junior 20-23 raw classic and 1st place in open class.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Specialist
AMI
04.2022 - 04.2023
Store Manager
Rudy's "Country Store" And Bar-B-Q
05.2021 - 04.2022
Cashier
Rudy's "Country Store" And Bar-B-Q
04.2019 - 05.2021
ProAction EMICertification , Emergency Medical Technology/Technician (EMT Paramedic) -
ProAction Emergency Medical Institute
High School Diploma -
El Dorado High School