Rosalia Rivera
Augusta,GA
Summary
Dedicated test center administrator with strong organizational skills and attention to detail. Proven ability to ensure compliance and enhance candidates satisfaction through effective communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Test Center Administrator
Pearson VUE
Augusta, GA
05.2020 - Current
- Supervised examination environment to ensure compliance with testing protocols and procedures.
- Ensured accurate test administration by strictly adhering to guidelines provided by examination boards.
- Promoted a sense of security for test-takers by maintaining confidentiality of candidate information and exam materials at all times.
- Coordinated exam logistics, including scheduling and materials management for efficient operations.
- Verified candidates identities and enforced seating arrangements, minimizing opportunities for cheating or impersonation.
- Improved efficiency in test administration processes by regularly updating knowledge of testing policies and best practices in proctoring.
Front Desk Guest Service Agent
Courtyard by Marriott
Augusta, GA
11.2019 - 03.2020
- Managed approximately 20 guests check-in and check-out processes ensuring efficient service delivery.
- Resolved guest inquiries and concerns, enhancing overall satisfaction and experience.
- Coordinated with housekeeping to maintain room readiness for incoming guests.
- Maintained accurate records of reservations, cancellations, and special requests.
- Utilized property management system to optimize booking efficiency and information accuracy.
Customer Care Solutions Tier 3
Overstock.com Inc
Elma, WA
05.2018 - 01.2019
- Facilitated inbound sales calls, providing tailored solutions to meet customer needs.
- Utilized CRM software to document customer interactions and track sales progress.
- Resolved approximately 80 inbound customer inquiries per day, maintaining a 95% satisfaction rate
- Collaborated with team members to improve call handling processes and reduce wait times.
- Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.
Education
High School Diploma -
Deerfield Beach High
Deerfield Beach, FLSkills
- Microsoft 365
- CRM Tools
- Data entry
- Adaptability
- Problem-solving
- Customer support
Timeline
Test Center Administrator
Pearson VUE
05.2020 - Current
Front Desk Guest Service Agent
Courtyard by Marriott
11.2019 - 03.2020
Customer Care Solutions Tier 3
Overstock.com Inc
05.2018 - 01.2019
High School Diploma -
Deerfield Beach High