Rosalie Acuna
Santa Clarita,CA
Summary
Experienced AR/Customer Service and Collections Specialist bringing over ten years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
19
19
years of professional experience
Work History
Medical Billing Assistant
Advanced Spine Institute
Encino, CA
11.2021 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Liaised between patients, insurance companies and billing office.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Managed billing calendar and scheduled claims for payments.
- Orchestrated medical coding, payment posting, accounts receivables and collections.
- Trained new employees on multiple medical billing programs and data entry software.
- Set up and maintained new electronic billing system.
- Gathered information from multiple sources to simplify billing and organize accounts.
Sales Operations and Collections Coordinator
Sunkist Growers Inc.
Santa Clarita, CA
08.2014 - 12.2020
- Liaised with sales, accounting and management teams to develop solutions and accomplish shared objectives.
- Responsible for reconciliation of ageing balances for past due customers daily. Responsible for monitoring and maintaining assigned accounts, performing collections as needed for delinquent accounts, including customer calls, follow up and account dispute resolution.
- Hold authorization to release orders from credit hold if warranted.
- Managed numerous outbound and inbound calls daily with goal of collecting owed debt
- Counseled debtors on payment options and arranged installment agreements
Rebate and Contract Specialist
PDC
Santa Clarita, CA
08.2012 - 08.2014
- Processed rebates and provided support for Contract Department.
- Worked closely with distributors resolving disputes and invalid data.
- Processed resubmissions /discrepancy resolutions.
- Ensured receipt of tracing files.
- Supported GPO membership processing and distributors request.
- Processed special pricing request and answered internal and external requests and questions.
- Maintained cash applications, WAWF billing and special projects as assigned.
Customer Service /Contract Coordinator /Collections Specialist
Qiagen Sciences
Valencia, CA
04.2000 - 08.2010
- Made collection calls.
- Posted accounting entries to general ledger
- Applied checks to outstanding invoices.
- Prepared monthly aging reports.
- Distributes invoices on daily basis.
- Monitored incoming contracts and service agreements for correct pricing and information
- Reviewed quotes from contractors to obtain best pricing and service for organization
- Oversaw invoicing to government entities to meet FAR regulations
Education
High School Diploma -
San Fernando Senior High School
San Fernando, CA1984
Skills
- Microsoft Office
- Cash Handling and Reconciliation
- Handling Complaints and Inquiries
- Computer Proficiency
- Decision Making
- Service-Oriented
- Willingness to Learn
- Records Organization
- Adaptable to Changing Demands
- Problem Anticipation and Resolution
- Multitasking and Prioritizing
- Relationship Building
Timeline
Medical Billing Assistant
Advanced Spine Institute
11.2021 - Current
Sales Operations and Collections Coordinator
Sunkist Growers Inc.
08.2014 - 12.2020
Rebate and Contract Specialist
PDC
08.2012 - 08.2014
Customer Service /Contract Coordinator /Collections Specialist
Qiagen Sciences
04.2000 - 08.2010
High School Diploma -
San Fernando Senior High School
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