ROSALIE ADAMS
BRICKHOUSE COFFEE
Indianapolis,IN
10
years of professional experience
Results-driven Manager with expertise in hiring, training, and performance management. Led recruitment efforts, selecting and onboarding teams that drove significant sales growth. Enhanced employee performance through coaching and feedback, contributing to a 30% increase in sales and $10,000 in private-event revenue within three months.
Work History
Assistant Manager & Shift Leader
4 Years 5 Months- Hired 7 employees and trained new hires to establish clear service standards and expectations.
- Delivered quarterly feedback and addressed performance concerns.
- Created employee training guide to improve onboarding consistency and managed scheduling, product orders, and daily operations.
- Delivered quarterly feedback, addressed performance concerns, and made difficult termination decisions when necessary.
Barista
7 Months- Provided attentive service in a fast-paced hospitality environment, enhancing guest satisfaction and encouraging repeat visits.
- Prepared espresso beverages, pour-overs, and specialty drinks to consistent recipe standards
- Delivered attentive customer service while taking orders, answering menu questions, and resolving requests
- Operated POS system accurately for mobile, dine-in, and counter transactions
General Manager / Bartender / Server
1 Year 10 Months- Owned hiring process for restaurant and bar team, interviewing 30 candidates and selecting 10 employees to meet staffing needs.
- Evaluated candidates for role fit and team needs; coached staff and managed performance.
- Managed scheduling, labor, inventory, and bar operations; trained staff to ensure smooth operations and compliance with ownership expectations.
- Developed private-events and catering program from scratch, generating $10,000 in sales within first three months; created event pricing and built website booking section.
Shift Lead / Barista
1 Year 4 Months- Led shifts, delegated tasks, and managed product orders to ensure seamless daily operations.
- Led opening and closing procedures, ensuring readiness for daily café operations.
- Supervised baristas, assigned priorities, and maintained service flow during peak periods.
- Trained new staff on beverage standards, register use, and guest service expectations.
Barista Trainer / Barista
1 Year 8 Months- Trained new employees on job responsibilities and service standards.
Assistant to the Office Manager
9 Months- Supported customer service by coordinating office activities and effectively matching client needs with IT support.
- Monitored task completion across departments, ensuring timely coordination and accurate office support.
- Supported the Office Manager with scheduling, correspondence, and meeting coordination to ensure smooth operations.
Education
No Degree - Urban Planning
Academic Honors Diploma
Manicuring - Nail Technician
Skills
Employee Recruitment
Interviewing
Hiring & Candidate Evaluation
Training & Onboarding
Employee Coaching
Performance Management
Quarterly evaluations
Scheduling & Operations
Process Improvement
Customer Engagement
Relationship Building
Timeline
Barista
PARLOR PUBLIC HOUSE
01.2025 - 08.2025Read More
General Manager / Bartender / Server
NATURAL STATE PROVISIONS
02.2023 - 12.2024Read More
Assistant Manager & Shift Leader
BRICKHOUSE COFFEE
06.2022 - CurrentRead More
Shift Lead / Barista
HUBBARD & CRAVENS COFFEE & TEA
02.2021 - 06.2022Read More
Barista Trainer / Barista
STARBUCKS COFFEE COMPANY
05.2019 - 01.2021Read More
Assistant to the Office Manager
Netlink Inc
08.2016 - 05.2017Read More
Arizona State University
No Degree from Urban Planning
Read More
Herron High School
Academic Honors Diploma
Read More
Tricoci University
Manicuring from Nail Technician
Read More
EDUCATION & ADDITIONAL INFORMATION
Arizona State University — Art and Sustainability, some college | Herron High School — Academic Honors Diploma | Authorized to work in the U.S. for any employer
Personal Information
- Title: RECRUITING | TALENT DEVELOPMENT | SALES & RELATIONSHIPS
- Work Permit: Authorized to work in the U.S. for any employer