Jennifer Soriano
West Palm Beach,FL
Summary
Dynamic Assistant Manager with strengths in staff training, customer service, and process improvement. Proven ability to enhance guest satisfaction and drive team performance.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
Assistant Manager
Golden Corral Buffet and Grill
West Palm Beach, FL
08.2023 - 10.2025
- Assisted in managing daily restaurant operations and staff schedules.
- Trained new employees on service standards and operational procedures.
- Resolved customer complaints to enhance guest satisfaction and experience.
- Implemented staff training programs to improve service efficiency and quality.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
EMSAD 01
West Palm Beach, FLSkills
- Staff training
- Customer service
- Inventory management
- Schedule coordination
- Performance evaluation
- Conflict resolution
- Team leadership
- Process improvement
- Quality assurance
- Employee recruitment
- Time management
- Staff mentoring
- Money handling
- Closing oversight
- Scheduling and planning
- Customer relationship management (CRM)
- Strategic thinking
- Reporting and documenting
- Staff supervision
- Orientation and training
- Recruitment and hiring
- Employee scheduling
- Employee performance evaluations
- Succession planning
- Customer relations
- Employee supervision
- Problem-solving
- Schedule oversight
- Employee performance evaluation
- Negotiation
Languages
Spanish
Full Professional
English
Professional
Timeline
Assistant Manager
Golden Corral Buffet and Grill
08.2023 - 10.2025
EMSAD 01