Customer Service Representative
Lisle Library Library District
Lisle, IL
08.1999 - 08.2022
- Provided customer satisfaction with knowledgeable and friendly help.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted patrons with computer searches
- Fielded customer questions regarding available library services
- Liaison to Board of Election Commission and Amtrak commuter services. with customers, management and sales team Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled patrons in fast-paced setting.
- Welcomed, greeted and assisted guests in high-traffic areas.
