Rosalie Dellisanti
St Augustine,FL
Summary
Dynamic Front Office Assistant with extensive experience at ENT Specialist of North Florida, excelling in patient scheduling and insurance verification. Proven ability to enhance customer relationships while efficiently managing medical records and payment processing. Recognized for maintaining high accuracy in data entry and fostering a welcoming environment for patients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Office Assistant
ENT Specialist of North Florida
St. Augustine, FL
01.2020 - Current
- Front Desk, Checking In, Checking Out.
- Insurance verification.
- Collecting payments from patients and balancing each day.
- Scheduling patients, new and existing.
- Sending medical records weekly from requests.
- Making cosmetic claims when needed.
- Doing verification on CT orders and scheduling.
- Doing monthly supplies orders.
- Maintained office supplies inventory and ordered necessary materials promptly.
- Handled incoming calls and directed inquiries to appropriate personnel efficiently.
- Supported billing processes by verifying insurance information accurately.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Scheduled appointments for clients and staff members.
- Provided administrative support to management team when needed.
- Performed data entry of patient information into computer systems.
- Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
- Monitored customer accounts for overdue payments or discrepancies.
- Inputted orders into database system accurately and timely.
Front Office Assistant
Jacksonville Ear Nose and Throat
01.2019 - 01.2020
- Scheduling patients, new and existing.
- Insurance verification.
- Front Desk, Checking In, Checking Out.
- Collect payments from patients, and balance each day out.
- Managed patient scheduling and appointment confirmations for ENT consultations.
- Handled incoming calls and directed inquiries to appropriate personnel efficiently.
Home Care Scheduler
Aging True Home Health
Jacksonville, Florida
01.2018 - 01.2019
- Schedules client appointments/ visits according to care plans and staff availability.
- Provides staffing for sick leave, vacations, long term leave
- Create and maintain staff schedules
- Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/ distributes mail, provides reception and telephone services.
- Contacts care providers and clients regarding day to day changes.
- Enter staff and clients information into the database.
Front Office Assistant
Garcia Institute Plastic Surgery
Jacksonville, Florida
01.2016 - 01.2018
- Checking patients in and out.
- Confirming patient appointments.
- Following up with patients after surgery.
- Scanning patients' documents in their charts daily.
- Taking patients' pictures before and after.
Operator / Patient Services
N.E. FL Endocrine & Diabetes Assoc.
Jacksonville, FL
01.2011 - 01.2016
- Answering all incoming calls and sending it to the correct person.
- Checking and updating daily all hospitals Orange Park, Baptist, Baptist Beaches, Saint Vincent for the Dr's to round in the evening.
- Send charges to billing daily with the Doctors and Pa's charges from the hospital.
- Making sure hospitals are covered when Doctors and Pa's are out.
- Putting in new patients' paperwork in Allscript daily and scheduling for an appointment.
- Mailing new patient paperwork daily.
- Meeting with my committee every two weeks to better the hospitals list to run smoothly and efficiently and to accomplish our goals.
- Scheduled appointments for all 14 doctors and four locations in N.E. practice.
- Prepped charts for the next day.
- Search and call patients for new patient records.
- Making sure all patients have updated labs for their upcoming appointment for the next day.
Education
Microsoft Office Suite, Microsoft Access, Knowledge in Allscript
First Coast Technical Institute
Saint Augustine, FLSkills
- Patient scheduling
- Insurance verification
- Payment processing
- Medical record management
- Appointment confirmations
- Customer relationship management
Summary - Qualifications
- Type 40 wpm
- Knowledgeable with Word, Excel, PowerPoint and Access
- Can work under pressure and at a fast pace
- Kinnser Software
Certification
Healthcare Provider CPR/AED:
Adult, Child & Infant +First Aid ( BLS)
Adult, Child & Infant +First Aid ( BLS)
Timeline
Front Office Assistant
ENT Specialist of North Florida
01.2020 - Current
Front Office Assistant
Jacksonville Ear Nose and Throat
01.2019 - 01.2020
Home Care Scheduler
Aging True Home Health
01.2018 - 01.2019
Front Office Assistant
Garcia Institute Plastic Surgery
01.2016 - 01.2018
Operator / Patient Services
N.E. FL Endocrine & Diabetes Assoc.
01.2011 - 01.2016
Microsoft Office Suite, Microsoft Access, Knowledge in Allscript
First Coast Technical Institute