Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Rosalie Grasso

Hammonton,NJ

Summary

Dynamic customer service professional with extensive experience at Danny's Pizza Pizzazz, excelling in cash handling and complaint resolution. Recognized for enhancing customer satisfaction through personalized service and efficient transaction processing. Proven ability to train new staff, ensuring a knowledgeable and skilled team dedicated to exceptional service.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Danny's Pizza Pizzazz Franklinville
Winslow, NJ
09.2023 - Current
  • Delivered exceptional customer service by greeting customers and addressing inquiries promptly.
  • Handled incoming phone calls to assist with product availability and order placements.
  • Resolved customer complaints professionally, maintaining a positive shopping experience.
  • Processed credit card and cash payments accurately to finalize transactions.
  • Informed customers about product pricing and availability, enhancing informed purchasing decisions.
  • Ensured compliance with company policies on returns, exchanges, and refunds through meticulous documentation.
  • Addressed customer questions and concerns regarding products and services effectively.

Customer Service Cashier

Manninos Cannoli Express
Hammonton, NJ
07.2022 - Current
  • Greeted customers and provided prompt, friendly service.
  • Answered phone calls to assist customers with questions and orders.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved customer complaints promptly.
  • Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
  • Followed established health and safety guidelines while handling food items.

Education

High School Diploma -

Delsea Regional High School
Franklinville, NJ
06-2024

Skills

  • Customer service and support
  • Cash handling and payment processing
  • Product expertise
  • Sales transactions and complaint resolution

Affiliations

  • Fishing
  • Jet skiing
  • Crocheting

Accomplishments

  • Varsity Field Hockey Varsity Letter Award (2024)

Timeline

Customer Service Cashier

Danny's Pizza Pizzazz Franklinville
09.2023 - Current

Customer Service Cashier

Manninos Cannoli Express
07.2022 - Current

High School Diploma -

Delsea Regional High School

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