Summary
Overview
Work History
Education
Timeline
Generic

Rosalie Haye

Boynton Beach,FL

Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all verbal and writing communication. Motivated to learn, grow and excel in the Health and Wellness Industry.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Primal Force
05.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.

Fraud Analyst

Circle Back Lending
07.2015 - 08.2016
  • Contacted customers directly to notify of fraudulent activity and minimize impacts
  • Analyzed large amounts of data to find patterns of fraud and anomalies
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
  • Delivered accurate verbal and written reports to company personnel

Mortgage Loan Processor

EMA Law Firm
05.2012 - 02.2016
  • Reviewed financial statements and contacted institutions and customers to clarify details
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
  • Upheld complete confidentiality of all submitted information according to release guidelines
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories

Education

Associate of Science - Nursing

Academy For Nursing And Occupation
West Palm Beach, FL
1 2020

Timeline

Customer Service Representative

Primal Force
05.2022 - Current

Fraud Analyst

Circle Back Lending
07.2015 - 08.2016

Mortgage Loan Processor

EMA Law Firm
05.2012 - 02.2016

Associate of Science - Nursing

Academy For Nursing And Occupation
Rosalie Haye