Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Rosalie Hopkins

Libby,Mt.
Rosalie Hopkins

Summary

Personable Administrative Assistant offers management expertise coupled with outstanding communication and multitasking abilities. Flexible and adaptable to changing priorities.

Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking and customer relationship management.

Overview

14
years of professional experience

Work History

Koelsch Senior Communities
Longview, WA

Assistant Administrator
01.2005 - 10.2011

Job overview

  • Managed computer databases, physical file systems and required logs.
  • Reviewed incoming paperwork such as contracts and letters for accuracy and relevance.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Researched and developed administrative policies, procedures and guidelines to facilitate operations.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Garden Court
Olympia, WA

Office Manager
08.2000 - 03.2003

Job overview

  • Hired and trained office personnel.
  • Posted Accounts Receivable, Accounts Payable and Payroll Ledger.
  • Organized message system for entire departments on every new admit, changes, work orders and new employees.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Olympics West Retirement
Tumwater, WA

Assistant Administrator
07.1997 - 08.2000

Job overview

  • Managed and supervised 200 resident and 84 employees in absence of administrator.
  • Handled multi-phone lines.
  • Posted accounts receivable, accounts payable and payroll ledger.
  • Reviewed incoming paperwork such as contracts and letters for accuracy and relevance.
  • Facilitated and tracked communication between employees, and departments.
  • Checked office stock to determine supply levels and maintain inventory.
  • Improved office organization by developing filing system and customer database protocols.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Identified needs of customers promptly and efficiently.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Education

United Airlines
SeaTac, WA

from Appolo Computer Training
05.2011

University Overview

  • Career Track: First Time Supervisor Training
  • Washing Federation of State Employees : Excel/Word Perfect/Windows
  • Epsilon Sigma Alpha International: Volunteer work in the community on a state and national level. Organized the of educational program.
  • Awarded the Chief's Award of Merit from the Littlerock, Wa. Dist #11 Fire Dept.

Skills

  • Invoice Preparation
  • Staff Hiring
  • Payroll Processing
  • File Management
  • Document Management
  • Business Correspondence Writing
  • File Maintenance
  • Accounting Understanding
  • Inventory Purchasing
  • Policy Implementation
  • Office Coordination
  • Accounting Knowledge
  • Database Management
  • System Updating
  • Inventory and Supply Management
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Administrator
Koelsch Senior Communities
01.2005 - 10.2011
Office Manager
Garden Court
08.2000 - 03.2003
Assistant Administrator
Olympics West Retirement
07.1997 - 08.2000
United Airlines
from Appolo Computer Training

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Rosalie Hopkins