Rosalie Hoyos
Eastvale,CA
Summary
Precise Aircraft Cleaner with experience efficiently cleaning and organizing interior of aircraft. Skilled at carrying out tasks such as spraying cleaning solution, wiping surfaces, restocking restroom supplies and removing trash. Self-sufficient and independent with talent for working with minimal supervision.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
16
16
years of professional experience
Work History
Supervisor of Operations
ABM Industries
Ontario, California
05.2024 - Current
- Provided training and guidance to team members on operational procedures and best practices.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Ensured compliance with all applicable laws, regulations and standards.
- Communicated with ground crews to ensure efficient loading and unloading of luggage and cargo items.
- Ensured compliance with safety regulations for all flights.
- Built and maintained productive relationships with employees.
Cabin Cleaner
ABM - Facility Services
Ontario, CA
09.2023 - Current
- Cleaned cabins and other areas to meet company standards for cleanliness, using cleaning solutions and tools such as vacuum cleaners and mops.
- Performed light maintenance tasks, such as painting walls or replacing light fixtures.
- Swept, scrubbed, waxed, and polished floors in assigned cabins.
- Dusted furniture, windowsills, walls, radiators, and woodwork in the cabins.
- Vacuumed carpets and upholstered furniture in the cabins.
- Reported any damages or repairs needed to supervisor immediately.
- Ensured that all cleaning supplies were properly stored after use.
- Inspected cabin facilities daily to ensure they met quality standards.
- Disposed of trash from cabins in accordance with company guidelines.
- Replenished bathroom supplies such as soap, shampoo, conditioner., when needed.
- Removed trash from receptacles and seat pockets and replenished aircraft supplies.
- Cleaned tray tables and windows and rearranged magazines to be presentable.
- Vacuumed floors and cleaned aircraft's cockpit.
- Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling and arranging seatbelts.
- Disinfected overhead compartments, food preparation stations and walls.
- Washed, disinfected and restocked lavatories to meet usage demands.
- Removed trash and recyclables from aircraft interior.
Building Maintenance Worker
UPS
La Mirada, CA
05.2008 - 11.2021
- Performed routine maintenance and repairs to ensure building systems are operating at peak efficiency.
- Inspected the interior and exterior of buildings for any signs of damage or needed repair.
- Assisted in the installation, repair, and replacement of various components such as doors, windows, locks, plumbing fixtures, electrical wiring, wall coverings and flooring.
- Performed general cleaning tasks such as sweeping, mopping, dusting and waxing floors.
- Repaired minor plumbing issues such as clogged toilets and leaking faucets.
- Cleaned carpets using vacuum cleaners and shampooers to remove dirt and stains.
- Read work orders or received instructions from supervisors or homeowners to determine work requirements.
- Shampooed carpets, washed walls, waxed and stripped floors and dusted furniture and fixtures.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Performed routine maintenance by inspecting drives, motors or belts.
Attractions Cast Member
Walt Disney Parks and Resorts
Anaheim, CA
02.2008 - 09.2021
- Adhered to all safety regulations set forth by local authorities and company policy.
- Delivered exceptional customer service experiences through positive interactions with guests.
- Provided appropriate first aid treatment when necessary for injured or ill guests.
- Assisted with setting up shows and events within the park ensuring everything is ready for performance time.
- Greeted guests and provided information regarding attractions, dining options, and special events.
- Ensured safety of all guest by monitoring ride queues, enforcing rules, and providing assistance when needed.
- Conducted regular inspections of rides and equipment making sure they are functioning properly.
- Assisted with loading and unloading of rides to ensure a safe environment for guests.
- Provided excellent customer service to guests by answering questions, resolving complaints, and responding to feedback in a timely manner.
- Maintained cleanliness of attraction areas including restrooms, queue lines, seating areas, gift shops.
- Performed daily safety checks on attractions before opening them to the public.
- Identified potential hazards within the attractions and reported them promptly to management.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Monitored patrons and equipment during rides to prevent accidents.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Provided physical assistance to visitors getting onto and off of rides.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Closed down rides with faulty equipment and notified supervisor.
Education
High School Diploma -
California High School
Whittier, CA06.1993
Skills
- Janitorial Services
- Inventory Replenishment
- Technical Document Reading
- Pockets Replenishment
- Trash Collection
- Cleaning Equipment Operations
- Window Cleaning
- Chemicals Handling
- Attention to Detail
Timeline
Supervisor of Operations
ABM Industries
05.2024 - Current
Cabin Cleaner
ABM - Facility Services
09.2023 - Current
Building Maintenance Worker
UPS
05.2008 - 11.2021
Attractions Cast Member
Walt Disney Parks and Resorts
02.2008 - 09.2021
High School Diploma -
California High School