Hi, I’m
Rosalie Huston
Manitowoc
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
years of professional experience
Work History
GameStop
Senior Game Advisor
05.2023 - 09.2023
Job overview
- Enhanced customer satisfaction by providing exceptional service and product knowledge to gamers.
- Increased store revenue through upselling techniques and promoting add-on products.
- Assisted in inventory management, ensuring accurate stocking levels and timely reordering of merchandise.
- Trained new employees on store policies, procedures, and sales strategies for optimal performance.
Kroger
E-commerce Specialist
02.2022 - 03.2023
Job overview
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Encore Music Productions Inc.
Customer Service Representative
08.2022 - 02.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Home SchoolManitowoc
High School Diploma
08.2021
University Overview
- Professional Development: Before and After School Care
- CPR Certified
- Infant CPR Certified
- Abusive Head Trauma Certified
Skills
- Product Knowledge
- Account Updating
- Data Entry
- Call Management
- Food safety awareness
- Complaint resolution
- Product Promotion
- Guest Relations
- Exceptional Customer Service
Timeline
Senior Game Advisor
GameStop
05.2023 - 09.2023
Customer Service Representative
Encore Music Productions Inc.
08.2022 - 02.2023
E-commerce Specialist
Kroger
02.2022 - 03.2023
Home School
High School Diploma
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