Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
Generic

Rosalie Marquez

Las Vegas,NV

Summary

With over 20.5 years of experience, this detail-oriented professional specializes in conflict resolution, contract compliance, and customer needs assessment. Expertise also extends to credit analysis, underwriting, customer service, and risk management. Excited about joining an esteemed company to utilize knowledge and skills for valuable contributions. Proactive and goal-oriented individual with excellent time management and problem-solving abilities. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

24
24
years of professional experience

Work History

SR CREDIT AND REVIEW COORDINATOR

Capital One Bank
11.2017 - Current
  • Analyzed credit data and financial statements to determine degree of risk involved in extending credit and lending money
  • Included credit analyses and summaries of loan requests and submitted to loan committees for approval
  • Generated financial ratios, using computer programs, to evaluate customers' financial status
  • Prepared reports that included degree of risk involved in extending credit and lending money
  • Compared liquidity, profitability and credit histories of establishments being evaluated with those of similar establishments in same industries and geographic locations
  • Consulted with customers to resolve complaints and verified financial and credit transactions
  • Reviewed individual or commercial customer files to identify and select delinquent accounts for collection
  • Defined problems, collected data, established facts and validated conclusions
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Taking inbound calls average of 40 to 50 calls daily
  • Handle customer inquiries and new loan or account information
  • Responsible for a tier 2 escalations, demonstrate acute problem solving, underwriting decisions for credit extension that require a higher level of experience and lending authority, communicate both verbally and writing other departments within and outside the division on account related matters, able to successfully diffuse complex situations when presented
  • Reviewed records for completeness, accuracy and compliance with regulations
  • Participated in ongoing training to enhance own job skills and knowledge
  • Collaborated with cross-functional teams to ensure seamless integration of review processes into overall project timelines.

SERVICE AND CREDIT REVIEW COORDINATOR

Capital One Bank
05.2012 - 11.2017
  • Leveraged strong organizational skills to manage competing priorities effectively without compromising on quality or timeliness.
  • Contributed to continuous improvement initiatives aimed at enhancing overall operational efficiency within the organization.
  • Improved team collaboration through regular meetings, clear expectations, and constructive feedback sessions.
  • Reduced project completion times by efficiently allocating resources and prioritizing tasks according to deadlines.
  • Acted as a subject matter expert in review coordination, providing guidance and support to colleagues both within the team and across the organization.

CLAIMS SPECIALIST

Medco Health Solutions
07.2005 - 04.2011
  • Process and manage payments received and provide related accounting support
  • Sense of advocacy to customers inquiries and seek solutions that exceeds customer expectations, retail underwriting that includes variety of tools, utilize customer financial condition in order to determine credit worthiness, Customer Information Process, Lending
  • Merchant Operations, Process new loans and underwriting credit limit increases request for Commercial and Contractor accounts
  • Organized and worked with detailed office and warehouse records, using computers to enter, access, search and retrieved data
  • Calculated amount of claim
  • Transcribed data to worksheets and entered data into computer for use in preparing documents and adjusting accounts
  • Examined letters from policyholders and agents, original insurance applications and other company documents to determine if changes were needed and effects of changes
  • Involved persons to obtain missing information
  • Corresponded with insured and agent to obtain information and to inform them of account status and changes
  • Attached information to claim file
  • Provided customer service, such as limited instructions on proceeding with claims and referrals to auto repair facilities and local contractors
  • Transmitted claims for payment and further investigation
  • Operated computers programmed with accounting software to record, store and analyzed information
  • Reconciled and noted and reported discrepancies found in records
  • Debited, credited and totaled accounts on computer spreadsheets and databases, using specialized accounting software

ACCOUNTS RECEIVABLE SPECIALIST

Medco Health Solutions
01.2001 - 07.2005
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
  • Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
  • Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
  • Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
  • Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
  • Assisted in development of credit evaluation criteria to mitigate risk while supporting sales growth objectives.
  • Enhanced team knowledge on best practices in accounts receivable management through regular training sessions.

Education

Master of Business Administration - Concentration in Accounting

UNIVERSITY OF PHOENIX
Phoenix, AZ
03.2022

Bachelor of Science - Administration and Concentration in Accounting

UNIVERSITY OF PHOENIX
Phoenix, AZ
03.2012

Skills

  • Customer Service
  • Time Management
  • Team Player
  • Administrative and Clerical Support
  • Peer Review
  • Progress Evaluations
  • Organizational growth
  • Task delegation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Detail-oriented
  • Troubleshooting abilities
  • Claims processing
  • Relationship building
  • Microsoft Excel
  • Computer proficiency
  • Team building
  • Data entry
  • Task prioritization
  • Self motivation
  • Invoice processing
  • Professionalism
  • Continuous improvement
  • Adaptability
  • Confidentiality practices
  • Written communication
  • Paperwork processing
  • Records review
  • Meeting facilitation
  • Data verification

Accomplishments

  • Documented and resolved customers credit limit increases , application approvals based on credit worthiness which led to minimize risk of lending processes.
  • Achieved net promoter score of 10 by completing servicing calls with accuracy and efficiency.
  • Collaborated with team of 12 in the development of Credit line Increases and Project Matters Processes.
  • Achieved 100% project goals through effectively helping with team members.

References

References available upon request.

Languages

English
Full Professional
Filipino
Native or Bilingual

Timeline

SR CREDIT AND REVIEW COORDINATOR

Capital One Bank
11.2017 - Current

SERVICE AND CREDIT REVIEW COORDINATOR

Capital One Bank
05.2012 - 11.2017

CLAIMS SPECIALIST

Medco Health Solutions
07.2005 - 04.2011

ACCOUNTS RECEIVABLE SPECIALIST

Medco Health Solutions
01.2001 - 07.2005

Bachelor of Science - Administration and Concentration in Accounting

UNIVERSITY OF PHOENIX

Master of Business Administration - Concentration in Accounting

UNIVERSITY OF PHOENIX
Rosalie Marquez