Rosalind Jones
Washington
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
22
22
years of professional experience
Work History
Housekeeping Supervisor
Conrad Hilton
Washington
06.2024 - 05.2026
- Supervised daily housekeeping operations to ensure high cleanliness standards.
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Scheduled staff shifts to maintain adequate coverage for guest needs.
- Coordinated with other departments to address guest requests promptly.
- Resolved guest complaints related to housekeeping services effectively and courteously
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Inspected guest rooms and public areas for cleanliness and maintenance issues.
DC Housekeeping Supervisor
Residence Inn By Marriott
Washington
06.2014 - 04.2024
- Train employees on safety standards and enforce those standards on a consistent basis
- Trained new employees on proper cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Collaborated with other departments to enhance overall guest satisfaction experience.
- Holding meetings with Housekeeping staff to discuss their job functions
- Approaching guests in an attentive, friendly, courteous and service-oriented manner.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Housekeeping Supervisor
DoubleTree
02.2010 - 05.2014
- Improved , and Inspect hotel rooms daily
- Trained new associates on placements, and settings
- Researched Extensive Knowledge of Luxury Hotel Housekeeping
- Techniques
- Assist to recruit, and mentor staff for optimum operating efficiency
- Within 3 years of Employment with Doubletree Hotel,
- Successfully passed Inspections of all rooms
Housekeeping
Jefferson Hotel/ Resorts
Washington
03.2004 - 06.2006
- Office, and provided assignment sheets
- Inspect 152 rooms, Interview and train associates on safety
- Provide weekly staff reports to the General Manager
- Met with vendors to gain information on new products
- Provided guidance to housekeeping staff regarding proper cleaning techniques.
- Responded promptly to guest requests or complaints regarding housekeeping services.
Education
High Diploma -
Bishop High School, Trinidad
Scarborough , Trinidad & Tobago Skills
- Staff Evaluations
- Cleaning Practices
- Department Coordination
- Work Inspection
- Personnel Problem Management
- Performance Assessment
- Stock Inventory Management
- Problem Solving
- Complaints Handling
- Quality Improvements
- Expense Tracking
- Payroll Administration
- Data Archiving
- Clear Communication
- Decision Making
- Standards Compliance
- Guest Relations
- Supply Inventory Management
- Staff Training and Development
- Employee Training
- Invoice Processing
- Conflict Resolution
- Report Preparation
- Policy Enforcement
- Equipment Purchasing
- Facilities Inspection
- Corrective Action Implementation
- Employee Work Scheduling
- Linens Management
- Cross-Department Collaboration
- Safety compliance
Timeline
Housekeeping Supervisor
Conrad Hilton
06.2024 - 05.2026
DC Housekeeping Supervisor
Residence Inn By Marriott
06.2014 - 04.2024
Housekeeping Supervisor
DoubleTree
02.2010 - 05.2014
Housekeeping
Jefferson Hotel/ Resorts
03.2004 - 06.2006
High Diploma -
Bishop High School, Trinidad