Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalind Kelcourse

Indianapolis

Summary

I am a detail-oriented and enthusiastic individual with excellent communication, interpersonal, and creative thinking skills. I'm aiming to leverage my abilities to obtain a position that will grow into a long lasting career. I have been praised as a hard-working, charismatic, quick learner by my coworkers.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Woodhouse Day Spa
04.2025 - 08.2025
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Inventory Specialist

Ulta
08.2024 - 01.2025
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Leasing and Resident Services Specialist

Fairlawn Real Estate
03.2023 - 04.2024
  • Provided ongoing support and guidance to tenants throughout their tenancy period.
  • Utilized strong interpersonal skills to establish relationships with residents and resolve conflicts or issues.
  • Organized resident activities such as holiday events and community meetings.
  • Provided technical assistance on all aspects of leasing including lease agreements and move-in and move-out procedures.
  • Responded quickly to emergency situations within the building by coordinating appropriate response teams.

Licensed Beauty Advisor

Sephora
07.2021 - 03.2023
  • Conducted in-depth consultations with customers to assess their needs and preferences.
  • Organized promotional displays and events to promote product sales.
  • Collaborated effectively with colleagues from diverse backgrounds in order to achieve common goals.

Sales Associate

Kohl's
10.2015 - 02.2018
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Organized merchandise displays to promote higher levels of customer engagement.

Education

Some College - Marketing Communications

Midway University
Midway, KY
01.2021

Technical Education - Stable Management

Meredith Manor International Equestrian Center
Waverly, WV
10.2019

License - Cosmetology

Aveda Institute
Indianapolis, IN
01.2018

Bachelor of Arts (B.A.) - Philosophy

Butler University
Indianapolis, IN
01-2014

High School Diploma - undefined

Park Tudor School
Indianapolis, IN
05.2010

Skills

  • Attention to Detail
  • Inventory Management
  • Adobe Creative Suite
  • Microsoft Office 365
  • Digital Photography
  • Active Listening
  • Effective Communication
  • Problem Solving
  • Organization and Time Management

Timeline

Customer Service Representative

Woodhouse Day Spa
04.2025 - 08.2025

Inventory Specialist

Ulta
08.2024 - 01.2025

Leasing and Resident Services Specialist

Fairlawn Real Estate
03.2023 - 04.2024

Licensed Beauty Advisor

Sephora
07.2021 - 03.2023

Sales Associate

Kohl's
10.2015 - 02.2018

License - Cosmetology

Aveda Institute

High School Diploma - undefined

Park Tudor School

Some College - Marketing Communications

Midway University

Technical Education - Stable Management

Meredith Manor International Equestrian Center

Bachelor of Arts (B.A.) - Philosophy

Butler University

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