Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosalind Sanchez

The Bronx

Summary

Dedicated Customer Service Specialist skilled in multitasking, prioritizing, and delivering quality service in fast-paced environments. Known for resolving customer issues efficiently and working collaboratively to meet goals.

Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.

Overview

4
4
years of professional experience

Work History

Customer Service Supervisor

PLS Check Cashing
The Bronx, NY
10.2024 - Current
  • - Answered customer inquiries and provided accurate information regarding products and services.
  • - Provided excellent customer service to resolve complaints quickly and professionally.
  • - Collected customer feedback through surveys to enhance service delivery.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Trained and mentored new staff on customer interaction protocols and conflict resolution techniques.

Customer Service Representative

La Nacional
The Bronx, NY
03.2022 - 08.2024
  • - Processed money transfers and managed customer inquiries.
  • - Delivered bilingual service to meet diverse client needs.
  • - Ensured timely, professional customer support in a busy office setting.
  • Assisted in troubleshooting product issues, ensuring timely and effective solutions for clients.
  • Handled escalated customer complaints with professionalism, resulting in improved resolution rates.
  • Analyzed feedback data to identify trends, contributing to strategic decisions for service enhancements.

Education

High School Diploma -

International School for Liberal Arts
07.2020

Skills

  • Paperwork Processing
  • Team building and leadership
  • Team leadership
  • Training and mentoring
  • Work prioritization
  • Positive and Professional
  • Problem-solving
  • Customer service

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Supervisor

PLS Check Cashing
10.2024 - Current

Customer Service Representative

La Nacional
03.2022 - 08.2024

High School Diploma -

International School for Liberal Arts