Gianna Victoria
Trial Court of the Commonwealth of Massachusetts
Hyde Park,MA
6
years of professional experience
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Work History
Customer Service Supervisor
2 Years 8 Months- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Enhanced customer satisfaction by efficiently processing lottery transactions and providing prompt service.
- Opened inventory boxes and restocked shelves.
- Cross-trained existing employees to maximize team agility and performance.
- Educated customers about billing, payment processing and support policies and procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Footwear Team Lead
1 Year 4 Months- Built customer loyalty and retention by delivering excellent shopping experiences.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Handled complex customer complaints or inquiries professionally while involving upper management when necessary to reach resolutions quickly.
Customer Service Representative
3 Years- Updated account information to maintain customer records.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Provided gym tours to new members and assessed individual needs.
- CPR trained
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
Case Administrator I
1 Year 2 Months- Managed case files, ensuring accuracy and compliance with court procedures.
- Assisted in scheduling hearings and coordinating communication between parties involved.
- Collaborated with legal staff to facilitate information flow and resolve inquiries promptly.
- Trained new team members on case administration protocols and software systems.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Provided assistance to attorneys and court personnel in courtroom
- Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
- Assisted judges in streamlining court proceedings through diligent research and preparation of case materials.
Education
Bachelor of Arts - Criminology And Criminal Justice
- cum laude graduate
High School Diploma
Skills
Proofreading
Account Updates
Understanding Customer Needs
Fluent in [English/Spanish]
Fluent in [Italian]
Multitasking
Document Control
Customer Service
Paperwork Processing
Timeline
Case Administrator I
Trial Court of the Commonwealth of Massachusetts
06.2025 - CurrentRead More
Customer Service Representative
Planet Fitness
08.2023 - CurrentRead More
Footwear Team Lead
Dicks Sporting Goods
08.2021 - 12.2022Read More
Customer Service Supervisor
Stop & Shop
11.2020 - 07.2023Read More
University of Massachusetts - Boston
Bachelor of Arts from Criminology And Criminal Justice
Read More
Boston Community Leadership Academy
High School Diploma
Read More