Summary
Overview
Work History
Education
Skills
Detail and people focused
Timeline
Generic

Rosalind Street

Stone Mountain,GA

Summary

Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Results-oriented telemarketing professional bringing expertise in various types of products and services. Skilled at reaching elusive customers. Offers impressive talent for overcoming objections and closing sales. Strong willed Telemarketer with high level of enthusiasm and energy. Over 15 years of experience in call center environments. Possessing skills in developing rapport with each customer.

Overview

42
42
years of professional experience

Work History

Telesales Agent

Comcast
02.2019 - 10.2021
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Enhanced team performance by collaborating closely with colleagues and sharing best practices to improve overall productivity.
  • Monitored personal performance metrics closely, identifying areas of improvement and implementing strategies for continuous growth within the role.
  • Overcame objections using friendly, persuasive strategies.
  • Recorded and updated customer information in online systems.

Traffic Enforcement Agent

New York City Police Department
09.2014 - 01.2016
  • Reduced accidents at intersections by directing traffic during peak hours and special events.
  • Maintained open lines of communication with fellow agents, sharing pertinent information to better address ongoing issues within assigned areas.
  • Used discretion when assessing situations involving disabled vehicles or distressed motorists, providing assistance when necessary while adhering to protocols.
  • Checked vehicle equipment for proper functioning prior to use.
  • Collaborated with local law enforcement agencies to coordinate efforts for optimal results in maintaining safe roadways.
  • Streamlined ticket processing by utilizing electronic devices for citation issuance, increasing efficiency and reducing errors.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Cultivated interpersonal skills by building positive relationships with others.

Telecommunications Technical Associate

Verizon
01.1980 - 06.2010
  • Installed, configured and maintained computer systems and network connections.
  • Collaborated with senior technical staff on larger projects, exceeding required contribution thresholds to project workflow.
  • Assisted in the evaluation of potential tools and technologies, facilitating informed decision-making for future investments.
  • Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
  • Offered technical guidance on operating systems and platforms such as E-ss and 5-Ess.

Education

Associate of Applied Science - Telecommunications

New York City College of Technology of The City University of New York
Brooklyn, NY
06.2005

Skills

  • Multi-Line Telephone Systems
  • Decision-Making
  • Staff education and training
  • Sales Solicitation
  • Product Promotion
  • Sales Techniques
  • Customer Engagement
  • Diplomatic
  • Outbound telemarketing
  • Team Collaboration
  • Call Center Operations
  • Attention to Detail

Detail and people focused

I enjoy shopping and paying attention to clothing details on people around me. When warranted, I like  to compliment and make people smile about their choices !

Timeline

Telesales Agent

Comcast
02.2019 - 10.2021

Traffic Enforcement Agent

New York City Police Department
09.2014 - 01.2016

Telecommunications Technical Associate

Verizon
01.1980 - 06.2010

Associate of Applied Science - Telecommunications

New York City College of Technology of The City University of New York

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Rosalind Street