Michaela Dickey
Washington DC,MD
Summary
Dedicated customer service/IT Professional with 5 years' experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.
Overview
9
9
years of professional experience
Work History
Behavioral Health Outbound Agent
Revelations Counseling & Consulting / TriWest
Stafford, VA
05.2023 - Current
- Made average of Number outbound and inbound calls per day.
- Completed all veteran authorizations
- Searched for providers and made appointments for veterans based on medical records.
- Contacted veterans and providers regarding scheduling.
- Sent veteran documents to appropriate parties.
Help Desk Specialist
Kaiser Permanente
04.2020 - 06.2022
- Installed and configured computer hardware, software, systems, networks, printers, and scanners
- Monitored and maintained computer systems and networks
- Responded in a timely manner to service issues and requests
- Set up accounts for new users
- Repaired and replaced equipment as necessary.
Member Services Rep
Dominion National
08.2017 - 02.2020
- Provided uniform interpretation of benefits to members, providers and employer groups
- Explained and clarified plans' policies and procedures
- Actively attempted to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documented the information on the billing system
- Retrieved packages and forwarded written correspondence.
Office/File Clerk
Clinton Nursing and Rehabilitation Center
06.2015 - 07.2017
- Performed basic bookkeeping duties
- Maintained monthly, weekly and daily reports of all transactions
- Assisted in cash management and payroll for approximately seven employees
- Compiled financial records and retrieved files for personnel
- Answered calls and delivered messages to personnel
- Answered customers' questions and provided information on procedures or company policies
- Received payment by cash and check
- Issued receipts, refunds or change due to customers.
Education
COMPUTER SCIENCE -
EASTERN OREGON UNIVERSITY, ONLINE
01.2019
Skills
- Training & Development
- Customer Service
- Clerical
- Outlook
- Word
- QuickBooks
- Excel
- Management
- 55 Wpm
- Proficient In Microsoft Office
- Multi-line Phone Operations
- General Office Equipment
- Supervisory Ability
- Excellent Phone Etiquette
- Writing
- Multi-task Management
- Exemplary People Office Applications
- Compliance Management
- Conflict Resolution
- Data Analysis
- Data Entry
- Executive Support
- Risk Management
- Communication Relations
- Coaching
- Goal-Oriented
- Call Monitoring
- Performance Tracking
- Customer Relationship Building
- Email Etiquette
- Inbound and outbound calls
- Relationship Building
- Microsoft Office
- Outbound and inbound calls
- Appointment Scheduling
- Multi-Line Telephone Systems
Timeline
Behavioral Health Outbound Agent
Revelations Counseling & Consulting / TriWest
05.2023 - Current
Help Desk Specialist
Kaiser Permanente
04.2020 - 06.2022
Member Services Rep
Dominion National
08.2017 - 02.2020
Office/File Clerk
Clinton Nursing and Rehabilitation Center
06.2015 - 07.2017
COMPUTER SCIENCE -
EASTERN OREGON UNIVERSITY, ONLINE