Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalind Wells

Columbia,SC

Summary

  • Customer desires, and providing customized solutions to build loyalty."To Obtain a position as a Call Center Representative that will utilize m"I am seeking a position as a Call Center Representative where I can utilize my customer service and communication skills. I am excited about the opportunity to work as a Call Center Representative and to use my excellent customer service and interpersonal skills. As a Customer Service Representative, I bring top-notch oral and written communication skills, active listening, and analytical problem-solving skills. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty."y customer service and communication skills.
  • I was seeking an opportunity to work as a Call Center Representative, allowing me to use my excellent customer service and interpersonal skills.

Customer Service Representative bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

InfoCision
06.2024 - 09.2024
  • Develop and maintain a thorough knowledge of Verizon products, and promotions pricing plans and policies
  • Assist customer with the best selecting the or service best product to meet their needs
  • Answer questions about features, benefits
  • And availability of product and service
  • Process payment for purchase and activate new accounts
  • Ensuring the customer is satisfied and all issues are resolved.

Customer Service Advocate

Blue Cross Blue Shield (via PYRAMID)
05.2024 - 08.2024
  • Responsible for identification and research of subrogation claims and assist in recovery of over payment of duplicate payment coverage
  • Work with the workman's compensation and no claims-fault
  • Research paid claims
  • Assist Adjustors, Attorney's and Members and document necessary data.

Customer Service Associate

Prosper (Parmount)
05.2024 - 08.2024
  • Responsible for doing Paramount staffing
  • Responsible for pulling credit reports
  • Answered customer queries on the phone.

Customer Service Representative

InfoCision
02.2024 - Current
  • Handling Inbound and Outbound Calls: You'll be responsible for taking calls from customers as well as making calls to them
  • This could involve offering additional services, taking product orders, or assisting with customer service inquiries
  • Reading Mandatory Scripts: For certain campaigns, you may be required to read scripts that ask for donations or convey specific information to the customer
  • Working with Multiple Clients might be working on behalf of various clients, which means adapting to different products, services, and customer needs
  • Problem-Solving: Addressing and resolving customer issues effectively is a key part of the job
  • Meeting Metrics: There may be performance metrics you'll need to meet, which could include call quotas or fundraising targets2
  • It's important to note that customer service roles can be challenging and may involve dealing with difficult situations, such as handling customer complaints or requests to be added to the Do Not Call registry3
  • However, these positions can also be rewarding, as they offer the opportunity to help people and solve problems.

Customer Service Representative

HGS Health Care
09.2024 - 07.2024
  • Assisted customers with policy
  • Processed Claims on policy
  • Provided access to a doctor
  • Took payments
  • Checked authorization for patients' procedures
  • Managed things on policy.

Customer Service Advocate

Blue Cross Blue Shield, South Carolina
01.2024 - 06.2024
  • Determines whether to return, deny or pay claims following organizational policies and procedures
  • Ensured claims are processing according to established quality and production standards
  • Took customers calls regarding denial of claims
  • Searched whether the customers need IV cards or not
  • Provided information related to the coverage of claims.

Customer Service Advocate

Blue Cross Blue Shield (via Kelly)
08.2024 - 03.2024
  • Determines whether to return, deny or pay claims following organizational policies and procedures
  • Ensured claims are processing according to established quality and production standards
  • Took customers calls regarding denial of claims
  • Searched whether the customers need IV cards or not
  • Provided information related to the coverage of claims.

Analyst, Provider Enrolment

Blue Cross Blue Shield (via ( PYRAMID)
08.2023 - 11.2023
  • Provider relations representatives are responsible for establishing, maintaining, and servicing relationships with providers such as physicians, hospitals, and other medical facilities who participate in a healthcare provider network
  • This position involves direct daily interaction with providers and their staff.

Medical leave

03.2003 - 09.2021
Health reason

Education

High School Diploma -

Airport High School
West Columbia, SC
07.1980

Certifications -

Rutledge College
Columbia, SC
11.1984

Certified in Nursing -

Midlands Technical College
Columbia, SC
12.1988

Skills

  • Emotional intelligence
  • Problem-solving
  • Communication
  • Collaboration
  • SAP
  • MS Excel
  • MS PowerPoint
  • MS Outlook
  • MS Word
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Conflict Resolution

Timeline

Customer Service Representative

HGS Health Care
09.2024 - 07.2024

Customer Service Advocate

Blue Cross Blue Shield (via Kelly)
08.2024 - 03.2024

Customer Service Representative

InfoCision
06.2024 - 09.2024

Customer Service Advocate

Blue Cross Blue Shield (via PYRAMID)
05.2024 - 08.2024

Customer Service Associate

Prosper (Parmount)
05.2024 - 08.2024

Customer Service Representative

InfoCision
02.2024 - Current

Customer Service Advocate

Blue Cross Blue Shield, South Carolina
01.2024 - 06.2024

Analyst, Provider Enrolment

Blue Cross Blue Shield (via ( PYRAMID)
08.2023 - 11.2023

Medical leave

03.2003 - 09.2021

High School Diploma -

Airport High School

Certifications -

Rutledge College

Certified in Nursing -

Midlands Technical College
Rosalind Wells