Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Rosalind Williams

Jackson,MS

Summary

Customer service

Delivery

Medical Biller

Management

Overview

22
22
years of professional experience
1
1
Certification

Work History

Independent Medical Courier

A&E Delivery LLC
03.2021 - Current
  • Complete daily pick up schedule in a timely manner
  • Handle all specimens and lab samples in a safe and efficient manner
  • Safely operate own vehicle and obey all traffic laws
  • Utilize handheld electronic device to manage daily pick ups
  • Work directly with dispatcher for additional pick-ups as needed
  • Evaluate traffic patterns, alternative routes and weather conditions as needed.

Independent Contractor

Hackbarth Delivery Service
08.2017 - 11.2023
  • Deliver pharmaceutical products to customers in a timely manner
  • Develop professional relationships with customers.

Production Technician

Nissan North America
05.2014 - 08.2017
  • Inspect all parts underhood and underbody of cars and trucks
  • Perform brake test on vehicles
  • Inspect closing efforts on trucks.

Senior District Manager

Clarion Ledger
03.2002 - 05.2014
  • Advanced to increasingly responsible positions, culminating in management role with oversight for home delivery in the metro area
  • Directed 4 employees and managed 100 contractors, inventory, merchandising and cost controls
  • Maintained high standards in organizing delivery routes and participate in service and sales initiatives to increase circulation penetration.

Customer Service Manager/Department Manager

Walmart
06.2011 - 02.2013
  • Manager position to recruit, train and supervise front end associates including cashiers, cart pushers, and people greeters
  • Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance
  • Manage front-end operations to ensure friendly and efficient transactions at checkout.

Medical Biller

Medical Practice Solutions
10.2004 - 01.2006
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.

Education

High school diploma or GED -

Class A CDL in Driving -

Ace Training
Byram, MS
01.2014

Medical Billing and Coding -

Virginia College
Jackson, MS
01.2003

Nursing -

Hinds Community College
Raymond, MS
01.1995

Skills

  • Cash Handling (10 years)
  • Management (10 years)
  • Production technician (4 years)
  • Word
  • Customer service
  • Driving
  • Warehouse Management
  • Typing

Certification

  • CDL
  • CDL A

Additional Information

Areas of Expertise Customer Service Management Complaint Handling & Resolution Retail Management Customer Satisfaction Enhancement Front-End Supervision Route Delivery Management Teambuilding & Training Warehouse Management Medical Billing Production Technician

Timeline

Independent Medical Courier

A&E Delivery LLC
03.2021 - Current

Independent Contractor

Hackbarth Delivery Service
08.2017 - 11.2023

Production Technician

Nissan North America
05.2014 - 08.2017

Customer Service Manager/Department Manager

Walmart
06.2011 - 02.2013

Medical Biller

Medical Practice Solutions
10.2004 - 01.2006

Senior District Manager

Clarion Ledger
03.2002 - 05.2014

High school diploma or GED -

Class A CDL in Driving -

Ace Training

Medical Billing and Coding -

Virginia College

Nursing -

Hinds Community College
Rosalind Williams