Rosalinda Garza
Houston
Summary
Dedicated Family Empowerment Specialist with strong training material development skills. Proven expertise in case management and quality assurance, enhancing service delivery and family support.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Family Empowerment Specialist
Gulf Coast Community Services Association Inc.
Houston
04.2014 - Current
- Developed training materials for staff to improve service delivery and family support.
- Managed case files and documentation for efficient service tracking and reporting.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for Family Service Specialists in resolving complex issues.
- Assisted in developing strategies to increase customer service levels.
- Created on going training materials for current and new hires on the agency's procedures and policies.
- Developed and implemented specialized procedures for ERSEA policies.
- Perform quality assurance on applications, returning confirmations, and enrollments.
- Maintained positive working relationship with fellow staff and management.
- Utilized Insight and SharePoint to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement for the Family Service Specialist daily operations, and ERSEA procedures, to recommend necessary changes.
- Completed monitoring of eligibility documents to verify compliant policies and procedures.
Family Service Associate
Gulf Coast Community Service Association Inc.
Houston
08.2012 - 04.2014
- Developed resource materials to assist families in accessing community services.
- Facilitated communication between families and educational staff for program support.
- Conducted workshops on parenting strategies for families.
- Coordinated family engagement activities to promote program participation and involvement.
- Provided individualized support to families in crisis situations for effective resolution.
- Assisted in the application and enrollment process, guiding families through the required documentation.
- Participated in professional development opportunities relevant to Head Start in order to stay current on best practices.
- Followed confidentiality procedures to keep client information confidential.
- Worked closely with collaboration to ensure the dual enrollment of children.
- I attended recruitment events in efforts to recruit children for all head start centers.
- Followed ERSEA procedures to ensure the proper operation of the program.
- Assisted at other centers to ensure the eligibility verification and enrollment process for students.
Teacher
Gulf Coast Community Services Association Inc.
Houston
10.2008 - 08.2012
- Developed engaging lesson plans for diverse student populations.
- Facilitated collaborative learning activities to promote student interaction.
- Implemented classroom management strategies to maintain a positive environment.
- Coordinated with parents and guardians to support student success initiatives.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Provided individualized instruction to meet the needs of all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Cashier
Family Dollar
Houston
02.2001 - 06.2004
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customer inquiries regarding store policies and procedures.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Associate of Arts - Education EC- 4
El Paso Community College
El Paso, TX05-2006
Skills
- Training material development
- Case management
- ERSEA policy implementation
- Quality assurance
- Customer service
- Community resource networking
- Workshop facilitation
- Critical thinking
- Documentation management
- Coaching and mentoring
- Compliance monitoring
- Teamwork
- People – person
- Self-starter
- Results-oriented
- Decisive
- Trustworthy
Certification
- Previously ERSEA Certified.
- Child Abuse Training
- Civil Rights Training
- First Aid & CPR certified
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Family Empowerment Specialist
Gulf Coast Community Services Association Inc.
04.2014 - Current
Family Service Associate
Gulf Coast Community Service Association Inc.
08.2012 - 04.2014
Teacher
Gulf Coast Community Services Association Inc.
10.2008 - 08.2012
Cashier
Family Dollar
02.2001 - 06.2004
Associate of Arts - Education EC- 4
El Paso Community College
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