Rosalinda Hernandez
Adelanto,CA
Summary
Dedicated housekeeper with expertise in cleaning protocols and health standards. Proven ability to enhance guest satisfaction through effective team collaboration and training.
Overview
22
22
years of professional experience
Work History
Housekeeper
Yammava Casino & Resort
San Bernardino, California
03.2021 - 08.2023
- Maintained cleanliness and sanitation of high-touch areas, adhering to established protocols.
- Managed supply orders to ensure adequate inventory levels.
- Performed sweeping, mopping, vacuuming, dusting, and surface wiping tasks efficiently.
- Restocked guest room amenities including soap, shampoo, and toilet paper.
- Utilized personal protective equipment when handling hazardous materials.
- Met all health standards during cleaning operations consistently.
- Trained new staff on housekeeping procedures and standards effectively.
- Collaborated with team members to complete housekeeping tasks promptly.
loader and sorter
UPS
San Bernardino, California
06.2019 - 02.2021
- Streamlined loading process by organizing packages based on destination.
- Provided assistance to co-workers with lifting and packing tasks as needed.
- Unloaded materials manually or with equipment to support team productivity.
- Stacked boxes, crates, and containers on pallets and shelves in an orderly fashion.
- Maintained accurate records of goods loaded and unloaded from vehicles.
- Attached labels and tags to products for proper identification.
- Tracked inventory movements to manage stock levels effectively.
- Scanned and loaded items onto conveyor line for efficient trailer loading.
Laundry Attendant
Marriot Hotel
San Bernardino, California
05.2018 - 12.2019
- Ensured timely linen availability through collaboration with housekeeping team.
- Managed inventory of detergents and supplies to maintain uninterrupted operations.
- Complied with safety regulations during machinery operation.
- Performed routine maintenance on washers, dryers, and related equipment.
- Assisted with housekeeping tasks during staffing shortages to support team efficiency.
- Prepared invoices for completed orders based on customer specifications.
- Delivered requested items to rooms promptly upon guest requests.
- Adjusted dryer settings according to fabric type and load size for optimal results.
Swing Shift Manager
McDonald's
San Bernardino, California
05.2017 - 02.2019
- Supervised dining room staff to uphold service standards and enhance guest satisfaction.
- Reconciled daily transactions, balanced cash registers, and deposited restaurant earnings promptly.
- Oversaw food preparation and presentation, ensuring adherence to quality standards.
- Conducted team meetings to communicate objectives and boost employee engagement.
- Managed inventory levels to ensure stock availability while minimizing waste.
Head Cashier and stocker
Walmart
San Bernardino, California
10.2001 - 01.2003
- Monitored cash flow to ensure accurate till balances during shifts.
- Ensured compliance with company policies throughout transactions and service interactions.
- Maintained cleanliness and organization of checkout area to enhance efficiency.
- Processed returns, exchanges, and refunds to improve customer satisfaction and loyalty.
- Assisted customers in locating products, answering inquiries, and providing advice.
- Managed inventory and coordinated stock checks with merchandise team to ensure optimal stock levels.
- Collaborated with team members to effectively restock displays and promotional areas.
- Inspected shelves for outdated or damaged items while stocking new merchandise to maintain product quality and availability.
Education
GED -
ASA Learning Center
San Bernardino, CA06-2001
Skills
- Guest room restocking
- Cleaning protocols
- Cleaning chemical management
- Janitorial
- Room maintenance support
- Inventory management
- Health and safety compliance
- Staff training
- Time management
- Customer service
Timeline
Housekeeper
Yammava Casino & Resort
03.2021 - 08.2023
loader and sorter
UPS
06.2019 - 02.2021
Laundry Attendant
Marriot Hotel
05.2018 - 12.2019
Swing Shift Manager
McDonald's
05.2017 - 02.2019
Head Cashier and stocker
Walmart
10.2001 - 01.2003
GED -
ASA Learning Center