Rosalinda Komjati
Austin,TX
Summary
Dynamic and dependable professional with a proven track record at Urban Alchemy, excelling in fast-paced environments. Skilled in problem-solving and teamwork, I effectively resolved customer inquiries and enhanced satisfaction. My strong organizational skills and calm demeanor under pressure ensure efficient operations and a positive experience for both guests and team members.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Guest Practitioner
Urban Alchemy
02.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
ECA Direct
02.2022 - 11.2023
- Resolved customer inquiries through phone, email, and chat channels to enhance satisfaction.
- Utilized CRM software to track customer interactions and maintain detailed records.
- Implemented feedback mechanisms to gather insights for service improvement initiatives.
- Conducted follow-up communications to ensure resolution of customer concerns and satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Housekeeping Room Attendant
Town Place Studios
05.2021 - 11.2021
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and presentation.
- Inspected rooms for damages and reported maintenance issues to management promptly.
- Managed laundry operations, including washing, folding, and delivering linens efficiently.
- Collaborated with team members to maintain stock levels of cleaning supplies and amenities.
- Developed checklists for deep cleaning tasks, ensuring thorough execution during shifts.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Hotel Housekeeper
In Town Suites
03.2021 - 05.2021
- Performed detailed cleaning of guest rooms, ensuring high standards of cleanliness and presentation.
- Collaborated with team members to streamline daily housekeeping operations and improve efficiency.
- Maintained inventory of cleaning supplies, promptly reporting shortages to management for timely replenishment.
- Assisted in training new staff on proper cleaning techniques and safety protocols to uphold service quality.
- Implemented best practices for waste disposal and recycling, contributing to the hotel's sustainability efforts.
- Developed efficient scheduling strategies that optimized workload distribution among housekeeping staff members.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Education
High School Diploma -
Travis High School
Austin, TX01-1988
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Dependable and responsible
- Multitasking
- Organizational skills
- Organization and time management
- Calm under pressure
Timeline
Guest Practitioner
Urban Alchemy
02.2024 - 02.2025
Customer Service Representative
ECA Direct
02.2022 - 11.2023
Housekeeping Room Attendant
Town Place Studios
05.2021 - 11.2021
Hotel Housekeeper
In Town Suites
03.2021 - 05.2021
High School Diploma -
Travis High School