Catina Dixon
Austin,TX
Summary
Knowledgeable Guest Service Practitioner with rich background in delivering high-quality care and support. Proven track record of implementing effective treatment plans and fostering patient well-being. Demonstrated proficiency in patient assessment and therapeutic interventions.
Overview
15
15
years of professional experience
Work History
Guest Service Practitioner
Urban Alchemy
11.2021 - 09.2025
- Oversaw community engagement initiatives, fostering relationships with local residents and organizations.
- Developed and implemented operational workflows to enhance service delivery efficiency.
- Trained new staff on best practices in urban revitalization projects, promoting teamwork and collaboration.
- Conducted regular site assessments to ensure compliance with safety standards and project guidelines.
- Facilitated workshops to educate residents on urban sustainability practices and resources available.
- Made over 50 families feel safe
Home Healthcare Provider
Syam Home Healthcare
01.2016 - 06.2021
- Administered personal care services, ensuring patient comfort and safety during daily activities.
- Developed individualized care plans in collaboration with healthcare professionals to meet patient needs.
- Monitored patient vital signs and documented changes, communicating effectively with medical teams.
- Trained new staff on best practices for patient care and safety protocols to enhance service quality.
- Trained over 75 Cashiers
Cashier Team Lead
Goodwill
01.2011 - 06.2015
- Led cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on register operations and store policies to enhance performance.
- Monitored cash handling procedures, ensuring compliance with company standards and reducing discrepancies.
- Implemented process improvements to streamline checkout operations, enhancing customer satisfaction.
- Trained over 50 employees
Education
Vocational - Certified Nurse Assistant
Del Valle High School
Del Valle, Tx07-2016
High School Diploma -
Del Valle High School
Del Valle Tx07-1991
Skills
- Community engagement
- Operational workflows
- Staff training
- Service delivery
Timeline
Guest Service Practitioner
Urban Alchemy
11.2021 - 09.2025
Home Healthcare Provider
Syam Home Healthcare
01.2016 - 06.2021
Cashier Team Lead
Goodwill
01.2011 - 06.2015
Vocational - Certified Nurse Assistant
Del Valle High School
High School Diploma -
Del Valle High School