Angel Benitez
Chicago,IL
Summary
Community engagement and youth program professional with a background in social justice, guest service, and after-school support. Develops inclusive initiatives, supports day-to-day program needs, and communicates clearly with youth, staff, and community partners. Brings data analysis, public speaking, and collaboration to improve program effectiveness.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Guest Service Representative
At Your Service
Chicago, Illinois
08.2025 - Current
- Welcomed guests warmly and provided exceptional customer service.
- Resolved guest inquiries efficiently and professionally.
- Resolved customer issues related to ticket purchases promptly.
Youth Evaluation & Strategy Team
Chicago Freedom School
Chicago, USA
01.2022 - Current
- Planned and implemented youth-centered initiatives emphasizing equity and social justice.
- Generated data-driven reports for program evaluation, identifying changes needed to enhance youth leadership in programs.
- Collaborated with coordinators to ensure all goals were met for youth engagement and program effectiveness.
Intern
Midtown Achievement Center
Chicago, Illinois
09.2024 - 11.2024
- Supported Midtown Achievement Center staff with daily youth program activities.
- Assisted students with homework, reading, and classroom assignments.
- Prepared learning materials for after-school tutoring and enrichment sessions.
UPTOYouth Intern
Universidad Popular
Chicago, USA
01.2023 - 06.2024
- Established running club and organized fundraising initiative providing youth with running shoes and race opportunities while collaborating with local partners to empower young runners
- Assisted program staff with planning, outreach, and daily operations to enhance program effectiveness
- Coordinated social events fostering community engagement in discussions on social justice and public safety
Coordinator, Logistics & Translation
Chicago Freedom School
Chicago, USA
06.2022 - 12.2023
- Facilitated workshops and discussions for youth on social justice movements, increasing awareness and empowering young people to advocate effectively
- Developed and implemented strategies that increased community engagement in social justice initiatives
- Facilitated social-emotional learning activities that improved communication and resilience among participants
Education
B.A - Criminology and Criminal Justice
National Louis University
Chicago, Illinois08-2028
Associate of Arts - Social and Behavioral Sciences
Arrupe college of Loyola University
Chicago, Illinois07-2025
Skills
- Customer service
- Customer engagement
- Community engagement
- Data entry
- Computer proficiency
- Research skills
- Time management
- Team collaboration
- Visual communication
- Equity promotion
- Public speaking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Illinois Paraprofessional License
Illinois State Board of Education | issued: 2026
Timeline
Guest Service Representative
At Your Service
08.2025 - Current
Intern
Midtown Achievement Center
09.2024 - 11.2024
UPTOYouth Intern
Universidad Popular
01.2023 - 06.2024
Coordinator, Logistics & Translation
Chicago Freedom School
06.2022 - 12.2023
Youth Evaluation & Strategy Team
Chicago Freedom School
01.2022 - Current
B.A - Criminology and Criminal Justice
National Louis University
Associate of Arts - Social and Behavioral Sciences
Arrupe college of Loyola University