Rosalinda Randle
Spring,TX
Summary
- Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
- Seeking a position work at home agent with 8+ years of customer service experience seeking position with a long term and challenging company in order to provide exceptional customer service on a daily basis.
- Extensive computer knowledge and experience in Microsoft Office Word, Excel, PowerPoint and Outlook
Overview
9
9
years of professional experience
Work History
Senior Assistant Property Manager
Villa Serena Communities
05.2018 - Current
- Provided outstanding customer service in person and via phone
- Answered and directed calls to appropriate personnel
- Created training manuals targeted at resolving even the most difficult customer issues
- Managed the building staff in absence of the Property Manager, obtained aging report on behalf of Property Manager, coordinated move in and outs and processed AP batches and monitored AR collections
- Oversaw the financials for 509 unit property including: rent collection, deposit audit and maintaining all financial input and monthly close procedures while multitasking other job duties
- Responsible for handling deposits, invoicing clients, file systems, coordinating lease agreements, negotiating contracts, accounts payable while maintaining property rentals by advertising and filling vacancies
- Maintained and secured premises and established rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals while negotiating and enforcing leases.
Assistant Property Manager
SMP
01.2016 - 04.2018
- Made courtesy calls to customers to encourage timely payments
- Followed up on reservations by calling the customers and scheduling/confirming a time to view the unit
- Made bank deposits and processed customer payments and entered invoices into account payable system
- Assisted the manager with the general administration of the property and performing related management functions with the daily operations of the apartment community
- Posted rent payments, prepared bank deposits as well as followed up on collections, posted 3-days notices and late fees and handled residents' questions, complaints and concerns
- Actively conducted move-in and move-out inspections of units to determine applicable charges for damages, conducted inspections to determine market readiness and implemented high quality standards of cleanliness and aesthetic appearance
- Prepared purchase orders, coded and processed vendor invoices for payment, sent documentation to Corporate Office and followed up on vendor payment inquiries while showing excellent customer service.
Leasing Consultant
Tarantino Properties
09.2014 - 12.2015
- Showed market ready units to potential residents, walked vacant units and any models to ensure readiness for show and performed market research and generated market comparison reports
- Assisted with property marketing plans, internet ads, print ads and marketing copy, closed ratio 80-85% traffic that walks through the door and resolved resident complaints and maintained accurate records
- Processed and verified applications in a timely manner which increased the likelihood of successful rentals and assisted in monitoring renewals, distributed and followed-up on renewal notices
- Collected application fees and deposits and kept accurate records of all financial transactions and assisted with the manager post rent payments and prepare bank deposits as well as follow up on collections.
Education
Diploma -
Cypress Creek High School
01.2007
Skills
- Maintains Confidentiality
- Administrative Support
- Customer Relations
- Complaint Resolution
- Conflict Mediation
- Computer Proficiency
- Customer Relationship Management (CRM)
- Payment Processing
- Call Management
- Inbound and Outbound Calling
- Data Collection
- Attention to Detail and Active Listening Skills
- Improving Customer Experience
- Building Customer Loyalty
- Positive Attitude and Customer Support
- Time Management and Interpersonal Skills
- Microsoft PowerPoint
- Collecting Information
References
Available Upon Request
Timeline
Senior Assistant Property Manager
Villa Serena Communities
05.2018 - Current
Assistant Property Manager
SMP
01.2016 - 04.2018
Leasing Consultant
Tarantino Properties
09.2014 - 12.2015
Diploma -
Cypress Creek High School
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