Rosalinda Rodríguez Cardona
Maple Grove,MN
Summary
With a proven track record at Boston Scientific, I excel in creative problem-solving and new hire training. Leveraging attention to detail and computer technology, I've enhanced productivity and staff development. My collaborative efforts have significantly improved product quality and efficiency, showcasing my ability to drive achievements through both hard and soft skills.
Overview
19
19
years of professional experience
Work History
Medical Device Specialist
Boston Scientific
12.2022 - Current
- Certified trainer- Trained and mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with engineers to identify and resolve recurring device defects.
- Maintained consistent work environment, overseeing intricate daily tasks with minimal supervision.
- Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
Quality Associate
BPL Plasma
06.2021 - 11.2022
- Improved product quality by implementing rigorous inspection processes and providing feedback to production teams.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Collaborated with manufacturing teams to optimize production processes for improved quality and efficiency.
- Trained new Quality Associates on company policies, procedures, and best practices to ensure consistent performance across the team.
Center Supervisor
BPL Plasma
08.2020 - 06.2021
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
Medical Receptionist
BPL Plasma
05.2019 - 08.2020
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Supported office staff and operational requirements with administrative tasks.
Medical Biller and Coder
Laser Surgical Solutios
03.2017 - 05.2019
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Hostess/Restaurant Waiter
Tejas Mexican Restaurant
01.2006 - 07.2016
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Certificate - Medical Administrative Assistant
South Texas College
McAllen, TX03-2017
Certificate - Phlebotomy
South Texas College
McAllen, TX03-2017
Skills
- New hire training
- Creative problem solving
- Manufacturing
- Clear verbal communication
- Computer technology
- Attention to detail
- Job skill building
- Team exercises
Timeline
Medical Device Specialist
Boston Scientific
12.2022 - Current
Quality Associate
BPL Plasma
06.2021 - 11.2022
Center Supervisor
BPL Plasma
08.2020 - 06.2021
Medical Receptionist
BPL Plasma
05.2019 - 08.2020
Medical Biller and Coder
Laser Surgical Solutios
03.2017 - 05.2019
Hostess/Restaurant Waiter
Tejas Mexican Restaurant
01.2006 - 07.2016
Certificate - Medical Administrative Assistant
South Texas College
Certificate - Phlebotomy
South Texas College
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