Rosalinda Rojas
Bristol,CT
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Machine Operator
Better Molden
95 Valley St, Bristol, CT, 0601”
09.2021 - Current
- Operated multiple machines simultaneously to meet production requirements.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Inspected products and machines to maintain quality and efficiency.
- Maintained organized work area by cleaning and removing hazards.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Dispatcher
Sheffield Express
71 Horizon Dr, Bristol, CT, 06010
06.2018 - 11.2020
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Answered phone calls and responded to customer emails.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Communicated with customers to provide delivery updates and resolution.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Tracked and monitored vehicle performance and maintenance.
- Analyzed customer feedback and provided solutions to improve customer service.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Scheduled and organized delivery routes.
Manager
Mandee
Farmington Ave, Bristol, CT, 06010
04.2014 - 04.2017
- Defined clear targets and objectives and communicated to other team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Improved safety procedures to create safe working conditions for workers.
- Onboarded new employees with training and new hire documentation.
Inspector
LMC Industries
Southington, CT
08.2012 - 09.2013
- Examined products for imperfections and defects
- Weighed products prior to shipment to confirm accuracy.
- Followed safety protocols while handling hazardous materials..
- Followed standard operating procedures for inspections and tests.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Trained other workers in inspection and testing procedures.
McDonalds Crew Member
McDonald's
N. Main St, Bristol, CT, 06010
05.2006 - 07.2012
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Worked well with teammates and accepted coaching from management team.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Worked front counter, drive-thru and other areas.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High school diploma -
Penn foster
Skills
- Assembly and Production
- Safety Compliance
- Loading and Unloading Protocols
- Teamwork and Collaboration
- Work Planning
- Maintaining Clean Work Areas
- Administrative Duties
- Customer Inquiries
- Staff Scheduling
- Staff Meetings
- Quality Assurance
- Store Growth Planning
- Team Training
- Management Training
- Hiring and Onboarding
- Customer Transactions
- Staff Assignments
- Contamination Control
- Maintaining Quality Assurance Standards
- Customer Satisfaction
- Customer Service
- Very Organized
- Great listener
- Positive attitude
Additional Information
- Willing to relocate to:, Plainville, CT - Waterbury, CT - New Britain, CT Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Machine Operator
Better Molden
09.2021 - Current
Dispatcher
Sheffield Express
06.2018 - 11.2020
Manager
Mandee
04.2014 - 04.2017
Inspector
LMC Industries
08.2012 - 09.2013
McDonalds Crew Member
McDonald's
05.2006 - 07.2012
High school diploma -
Penn foster