Rosalinda Romero

SUPP0RT FUNCTIONS:

* Assist customers in the following channels: live Chat, Secure Message, Email, Inbound/Outbound calls.

* Assist internal and external customers with questions or issues with Digital Banking, to include Zell and E-Statements

* Process Commercial Digital Banking Applications

* Written customer correspondence (account closing rerquests)

Assisted the branch manager with operational tasks, including managing the cash vault, ordering cash, overseeing ATM teller and coin teller functions, conducting teller audits, handling scheduling, processing teller transactions and opening new accounts.

Specialized in customer service for pawn jewelry including sales, purchases and payday loan assistance