Rosalinda Santillan
Dallas,TX
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
16
16
years of professional experience
Work History
Bank Teller
Comerica Bank
753 W Illinois Ave Dallas Tx 75224
05.2024 - Current
- Managed customer cases involving compromised debit cards and facilitated issuance of new credentials.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Removed mutilated currency from circulation.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Identified sales opportunities and referred customers to branch partners in financial services
Teller
Wells Fargo
3450 W Illinois Ave Dallas Tx 75211
07.2016 - 02.2024
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Set up new sales displays each week with fresh merchandise.
- Met customer service goals and exceeded customer expectations.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Cashier
Fiesta Mart Grocery Store
3030 S Lancaster Rd Dallas Tx 75216
01.2009 - 06.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
New Beginning Christian Academy
Dallas, TX10.2008
Skills
- Delinquency Notifications
- Investigate Discrepancies
- Customer Relationship Development
- Asset Management
Timeline
Bank Teller
Comerica Bank
05.2024 - Current
Teller
Wells Fargo
07.2016 - 02.2024
Customer Service Cashier
Fiesta Mart Grocery Store
01.2009 - 06.2016
High School Diploma -
New Beginning Christian Academy