Rosaline Elias
Berwyn Heights,MD
Summary
Proven to enhance customer satisfaction and boost sales at Proper21, I excel in multitasking and customer service. Leveraging strong knowledge of liquor, beer, and wine, I adeptly managed high-volume events and resolved conflicts, ensuring optimal guest experiences. My reliable cash handling and inventory management skills contribute to efficient operations and profitability.
Overview
4
4
years of professional experience
Work History
Bartender
Iron Rooster
07.2024 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Floor Supervisor
Proper21
01.2024 - 08.2024
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Bartender
Proper21
04.2021 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Proper21
03.2021 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Host
Proper 21
01.2021 - 04.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
University of El Salvador
El Salvador Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Iron Rooster
07.2024 - Current
Floor Supervisor
Proper21
01.2024 - 08.2024
Bartender
Proper21
04.2021 - 08.2024
Server
Proper21
03.2021 - 05.2024
Host
Proper 21
01.2021 - 04.2021
University of El Salvador
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