Rosaline O'Connor

Managed portfolio of client accounts to drive engagement and enhance satisfaction.

• Managed customer inquiries to ensure satisfaction and resolve issues promptly.
• Collaborated with internal teams to streamline service delivery and elevate customer experience.
• Educated clients on product features and benefits to enhance usage and engagement.
• Assisted in onboarding new clients and trained them on systems and processes for smoother integration.

• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Monitored client payment schedules and proactively contacted clients regarding past due payments to improve collections.
• Coordinated schedules and meetings for senior management and staff members.
• Managed daily office operations, ensuring efficient workflow and resource allocation.
• Trained new employees on office protocols, enhancing onboarding experience and team integration.
• Addressed customer inquiries promptly, fostering positive relationships and enhancing client satisfaction.