Rosalisha Eichelberger
Leland,MS
Summary
Highly self-motivated punctual professional. Able to assist with complex decisions to create collaborative solutions. Exhibits professional business management skills. Obtains knowledge of extensive analytical, financial, customer service and administrative skills. Diplomatic and tactful with professionals at all levels. accustomed to handling sensitive, confidential records. demonstrated history of producing accurate, timely data collection and financial evaluations. Skilled in developing and servicing complex and difficult loans, guarantee loans and grants. Effectively implement comprehensive strategies and programs to ensure optimum economic development. Thrives in deadline-driven environments. Excellent team-building skills. Outstanding interpersonal communication skills and 10+ years of customer service.
Overview
9
9
years of professional experience
Work History
Senoir Bank Teller/Call Center Representative
Planters Bank & Trust
01.2017 - Current
- Extensive experience in assisting with the training of new staff members on proper procedures for opening accounts, cashing checks, and other duties related to teller operations.
- Extensive experience in auditing cash drawers to ensure accuracy of balances.
- Extensive experience in researching account discrepancies by verifying transactions against records and documents
- Extensive experience at incoming calls
- Extensive experience in customer service
- Extensive experience in effective communication skills to provide customers with solutions to their inquiries.
- Efficient in building trust with customers through personal conversations.
- Efficient in fulfilling customer requests by clarifying desired information and completing transactions.
Front Office Manager
Helping Hands Care LLC
08.2020 - 12.2020
- Experienced in scheduling and managing timely and effective allocations of resources and calenders.
- Extensive experience in in observing confidentiality and safeguarding all patient-related information.
- Extensive experience in administrative duties such as filing documents ans answering phones.
Loan Processor
PLS Title Loans
07.2015 - 01.2016
- Extensive experience in processing loan applications,including verifying customer information, preparing documents, and ordering third-party services.
- Extensive experience in strong customer service skills to effectively communicate with customers regarding their loan applications.
- Experienced in developing excellent organizational skills to mange multiple tasks simultaneously while meeting tight deadlines.
- Extensive experience in reviewing loan closing documents for property and lien position.
- extensive experience in reviewing loan documents for the completeness of forms
- Extensive experience in identifying missing information and documents.
- Efficient in preparing records an reports to monitor accounts for payment of taxes, insurance,loan installations,etc.
Office Assistant Intern
Leland Medical Clinic
01.2015 - 05.2015
- Efficient in operating office machines, such as photocopiers, scanners, voicemail services and personal computers.
- Extensive experience in providing customer service support by responding to inquiries via phone and email.
- Efficient in general administrative duties
- Efficient in scheduling software to coordinate meetings and appointments.
Education
No Degree -
Jackson State University
Jackson, MSHigh School Diploma -
Leland High School
Leland, MS05.2007
Skills
- Extensive Experience in Office Management
- Extensive Experience in Consumer Loans
- Efficient in Data reports
- Efficient in word processing and database
- Efficient in preparing final reports
- Knowledgeable in report writing
- Extensive in payment processing
- Extensive experience in customer service
- Extensive Experience in Banking Operations
Timeline
Front Office Manager
Helping Hands Care LLC
08.2020 - 12.2020
Senoir Bank Teller/Call Center Representative
Planters Bank & Trust
01.2017 - Current
Loan Processor
PLS Title Loans
07.2015 - 01.2016
Office Assistant Intern
Leland Medical Clinic
01.2015 - 05.2015
No Degree -
Jackson State University
High School Diploma -
Leland High School
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