Rosalva Guerrero
New Haven
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
23
23
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
First Student Transportation
New Haven
09.2003 - Current
- Resolved driver issues promptly to maintain operational flow and safety.
- Coordinated daily dispatch schedules for efficient delivery routes.
- Managed communication between drivers and clients to ensure timely updates.
- Resolved customer complaints related to service issues or delays.
- Maintained logs of all incoming calls and assigned tasks.
- Received and dispatched calls for emergency services.
- Received or prepared work orders.
Phlebotomist
Clinical Laboratory Services
New Haven
09.2020 - 03.2021
- Collected blood samples following strict safety and hygiene protocols.
- Prepared patient paperwork and verified identification before procedures.
- Maintained cleanliness of phlebotomy area and equipment.
- Documented patient information accurately in electronic health records systems.
- Assisted patients in understanding the blood draw process and addressing concerns.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Documented patient information into electronic medical records system.
Customer Service Representative
Back Care Chiropractic
West Haven
01.2018 - 07.2019
- Assisted patients with appointment scheduling and insurance verification.
- Provided information on chiropractic services and treatment options to clients.
- Managed patient records using electronic health record systems efficiently.
- Collaborated with chiropractors to ensure smooth patient flow during visits.
- Resolved patient inquiries and concerns promptly and professionally.
- Processed patient payments and handled billing inquiries accurately.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Wilbur Cross
New Haven, CTSkills
- Customer relationship management
- Complaint resolution
- Dispatch coordination
- Call logging
- Customer service
- Voice communication
- Problem solving
- Strong teamwork
- Bilingual communication
- Active listening
- [Language] translation
Languages
Spanish
Full Professional
Certification
- Phlebotomist
- Security Guard
Timeline
Phlebotomist
Clinical Laboratory Services
09.2020 - 03.2021
Customer Service Representative
Back Care Chiropractic
01.2018 - 07.2019
Customer Service Representative
First Student Transportation
09.2003 - Current
Wilbur Cross