Professional Summary
Overview
Work History
Education
Skills
Timeline

Rosalva Iracheta

Sagility Health Care
Douglas,AZ
16
years of professional experience

Dedicated customer service representative with proven skills in conflict resolution, active listening, and relationship building. Committed to enhancing customer satisfaction and loyalty through effective problem-solving.

Empathetic customer service representative skilled in active listening and conflict resolution. Experienced in building rapport with clients and improving service outcomes through collaboration and innovative problem-solving techniques.

Work History

Customer Service Representative

2 Years 5 Months
Sagility Health Care | 04.2024 - Current
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.

Customer Service Representative

Lumen | 09.2023 - 09.2023
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

1 Year 2 Months
Toyota | 06.2021 - 08.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

9 Years 7 Months
ACT | 08.2010 - 03.2020
  • Assisted customers with inquiries, ensuring timely and accurate information delivery.
  • Resolved customer complaints through effective problem-solving techniques and communication skills.
  • Documented customer interactions in CRM system to maintain accurate records and facilitate follow-up.
  • Provided product knowledge support, enhancing customer experience and satisfaction levels.

Education

High School Diploma

Sedona Red Rock | Sedona, AZ | 05-2001

Skills

Customer service
Active listening
Critical thinking
Customer relations
Relationship building
Call center experience
Conflict resolution

Timeline

Customer Service Representative

Sagility Health Care
04.2024 - CurrentRead More

Customer Service Representative

Lumen
09.2023 - 09.2023Read More

Customer Service Representative

Toyota
06.2021 - 08.2022Read More

Customer Service Representative

ACT
08.2010 - 03.2020Read More

Sedona Red Rock

High School Diploma
Read More
Rosalva Iracheta