Rosalva Lorenzo
North Hollywood
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Bartender
Fever Events LLC
12.2024 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Guest Service Representative - Crypto.Com Arena
AEG Presents
09.2024 - Current
- Greeted guests upon arrival by providing warm welcome.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Contributed to increase in repeat business by developing strong relationships with guests.
The Music Center
Levy Restaurants
08.2024 - Current
- Served food and beverages promptly with focused attention to guest needs.
- Improved dining experience by providing prompt, attentive service to guests.
- Shared knowledge of menu items and flavors, enabling guests to make personal decisions based on taste and interest.
- Carried out dining table set-up to prepare for diversity of event types, following strict service standards.
Office Administrator
Edward Jones
10.2022 - 01.2024
- Delivered concise reports to management, ensuring alignment on project status.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled and organized daily operational tasks to optimize team performance.
Apparel Merchandiser
Farriz Design
04.2020 - 08.2020
- Analyzed sales data to identify top-performing products, making informed decisions on inventory levels and reorders.
- Conducted market research to stay current on industry trends, incorporating relevant insights into merchandising plans.
- Increased sales revenue by developing and implementing targeted merchandising strategies for apparel products.
Education
Bachelor of Arts - Creative Writing
California Baptist University
Riverside, CA09-2018
Skills
- Customer service
- Team player attitude
- Strong multitasking
- Clear and effective communication
- Database entry
- Scheduling appointments
Affiliations
- Pi Beta Phi
Timeline
Bartender
Fever Events LLC
12.2024 - Current
Guest Service Representative - Crypto.Com Arena
AEG Presents
09.2024 - Current
The Music Center
Levy Restaurants
08.2024 - Current
Office Administrator
Edward Jones
10.2022 - 01.2024
Apparel Merchandiser
Farriz Design
04.2020 - 08.2020
Bachelor of Arts - Creative Writing
California Baptist University
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