Rosalva Montiel
Houston,TX
Summary
Dedicated Customer Service Specialist with 7+ years in experience providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to resolve customer support issues. Offers skill with CRM systems paired with outstanding active listening, to provide excellent customer service. Enthusiastically submitting my application at Revolve!
Overview
6
6
years of professional experience
Work History
Customer Service Representative
S4 Communications
Houston, TX
04.2023 - Current
- Consulted with customers to resolve service and billing issues.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered inbound calls, chats and emails to facilitate customer service.
Live-Out Nanny
Paige Bennet
Houston, TX
02.2021 - 03.2023
- Provided a safe and nurturing environment for children in my care.
- Organized activities that develop the physical, social, and intellectual growth of children.
- Maintained an orderly and clean environment for the children.
- Performed light housekeeping duties related to childcare, such as washing dishes used by the kids or tidying up after them.
- Developed positive relationships with parents and guardians through open communication regarding their child's progress.
Leasing Manager
ITC Management
Houston, TX
04.2018 - 01.2021
- Conducted market research to identify potential tenants and rental rates.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Developed strategies to increase occupancy levels through effective marketing campaigns.
- Provided customer service support to ensure satisfaction throughout the tenancy period.
Education
Leasing Agent 101
Houston Apartment Association
Houston, TX04-2018
CNA Certification
Texas Health School
Houston, TX01-2015
High School Diploma -
Taylor High School
Houston, TX05-2004
Skills
- Inbound and Outbound Calling
- Complaint Resolution
- Customer Service
- Microsoft Outlook, Microsoft Excel
- Microsoft Word
Timeline
Customer Service Representative
S4 Communications
04.2023 - Current
Live-Out Nanny
Paige Bennet
02.2021 - 03.2023
Leasing Manager
ITC Management
04.2018 - 01.2021
Leasing Agent 101
Houston Apartment Association
CNA Certification
Texas Health School
High School Diploma -
Taylor High School
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