Rosaly Aguirre
Albuquerque,NM
Summary
Dedicated IT Help Desk Technician with a successful track record at LDC Route 66 Casino, proficient in remote troubleshooting and delivering exceptional user support.
Overview
8
8
years of professional experience
Work History
IT Help Desk Technician
LDC Route 66 Casino
Albuquerque, NM
05.2023 - 05.2025
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Provided assistance with mobile device setup and configuration.
- Monitored system performance and optimized accordingly.
- Installed and configured new hardware, software and peripheral devices.
- Provided technical support to internal customers in a timely manner.
- Maintained inventory of IT equipment and supplies.
- Created user accounts and managed access privileges on networked systems.
Computer Operator II
GDiT
El Paso, TX
10.2022 - 05.2023
- Performed data entry tasks, including updating customer information in databases.
- Provided user support for all system applications and hardware components.
- Documented job processing requirements and data flow for applications.
- Identified system data, hardware or software components to meet user needs.
Police Clerk
El Paso Community College
El Paso , TX
05.2017 - 04.2022
- Performed clerical duties such as typing, copying, faxing and scanning documents.
- Greeted visitors to the station and provided assistance when needed.
- Entered data into computer systems accurately and efficiently.
- Monitored and directed work of lower-level clerks.
Education
Associate of Applied Science - Information Netwoeking
EL Paso Communty College
El Paso, TX12-2021
Skills
- Technical support and troubleshooting
- Remote troubleshooting and support
- Hardware and software installation
- System monitoring and management
- User account and mobile device setup
- Problem solving and application support
- VPN and email configuration
- Active directory management
Timeline
IT Help Desk Technician
LDC Route 66 Casino
05.2023 - 05.2025
Computer Operator II
GDiT
10.2022 - 05.2023
Police Clerk
El Paso Community College
05.2017 - 04.2022
Associate of Applied Science - Information Netwoeking
EL Paso Communty College
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