Rosalyn Jackson
Elk Grove,CA
Summary
Dynamic professional with extensive experience in health care services, specializing in project management and communication. Proven track record of enhancing operational efficiency and supporting federal grants through strong problem-solving skills and meticulous attention to detail. Skilled in building relationships and leading teams to meet organizational objectives.
Overview
36
36
years of professional experience
Work History
Staff Service Analyst (Retired Annuitant-RA) Temporary
Department of State Hospital
Sacramento, CA
09.2023 - 07.2024
- Assist in screening, redirecting, and responding to complex and sensitive communications, including telephone calls, emails, and correspondence.
- Schedule meetings via Outlook and utilize Excel database expertise to assist with patient records management, including arrest and prosecution documentation, live scan results, and criminal background checks.
- Furthermore, coordinate court case scheduling with judges and maintain accurate and current contact lists, mailing lists, and program directories.
Proctoring Assistant (Retired Annuitant-RA) Temporary
Los Rios Community College
Sacramento, CA
06.2020 - 05.2022
- Provide administrative support for student services, including responding to questions about college programs and disability services, handling program-related phone calls, proctoring tests, assessing student needs for supportive services, and working with students and staff on assigned projects.
Staff Services Analyst
Department of Health Care Services – Community Mental Health Services, Block Grant Unit
Sacramento, CA
05.1988 - 06.2020
- Assist with federal grants to support local programs, encompassing treatment for early serious mental illness, crisis services, and housing support, while allocating funds for systems of care, employment, and case management.
- Full Time Permanent - Retired
Education
Associate in Art (A.A.) - Business Marketing
Sacramento Community College
Sacramento, CA05-2020
Skills
- Communication
- Teamwork
- Critical thinking
- Time management
- Leadership
- Adaptability
- Project Management
- Computer skills
- Filing
- Organizing Skills
- Problem Solving
- Data Tracking Systems
- Meeting coordination
- Customer relationship management
- Attention to detail
- Effective communication
- Team collaboration
- Problem solving
- Order management
- Train staff
- Professionalism
- Business administration
- Interpersonal skills
- Relationship building
- Multitasking
- Active listening
- Self motivation
- Organizational skills
- Process improvement
- Task prioritization
Accomplishments
- Honorary Recognition
- Certificate of Academic Accomplishment
Professional Overview
A driven individual with expertise in problem solving and efficient time management, well-versed in Microsoft Office applications including Word, Excel, Windows, and Outlook, leveraging in-depth knowledge to drive customer service excellence, optimize operational efficiency, and boost team productivity through strategic planning and effective communication.
Timeline
Staff Service Analyst (Retired Annuitant-RA) Temporary
Department of State Hospital
09.2023 - 07.2024
Proctoring Assistant (Retired Annuitant-RA) Temporary
Los Rios Community College
06.2020 - 05.2022
Staff Services Analyst
Department of Health Care Services – Community Mental Health Services, Block Grant Unit
05.1988 - 06.2020
Associate in Art (A.A.) - Business Marketing
Sacramento Community College