Summary
Work History
Education
Skills
Timeline
Generic

Susan Harrigan

Roseville,CA

Summary

Experienced professional in government and the hospitality industry who demonstrates strong analytical, communication and teamwork skills; brings a positive attitude and commitment to providing excellent service to internal and external customers.

Work History

Human Resources Analyst, Retired Annuitant

State of California Department of Insurance
Sacramento, CA
2014 - 2021
  • Entered data into HR information tracking systems to maintain accurate applicant status information.
  • Reviewed applications for employment to determine eligibility and compliance with State minimum qualification criteria.
  • Collaborated with team members to document policies and procedures to establish an HR operating manual.
  • Responded to telephone and written inquiries from individuals seeking assistance/clarification concerning the State examination and certification processes and availability of positions.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment and hiring processes.
  • Served as back-up receptionist for Human Resources Office and provided technical information to internal and external customers regarding personnel documents and practices.

Associate Program Analyst, Retired Annuitant

State of California Multiple Agencies
Sacramento, CA
2007 - 2014
  • As a Retired Annuitant, held various part-time, intermittent positions for multiple agencies on a temporary basis.
  • Completed special projects as requested or provided supplemental analytical support to staff in the areas of human resources or operational programs.

Tasting Room Associate, Part-time

Elevation Ten Winery and Solomon Wine Compay
Clarksburg, CA
2006 - 2018
  • Welcomed guests to our tasting room and invited them to experience our stellar wines and hospitality.
  • Conducted wine tastings, educated guests on varietal characteristics, flavor profiles, product line and winemaking process.
  • Maintained cleanliness and organization of tasting room to enhance customer experience.
  • Collaborated with team members to ensure seamless guest service and efficient operations during busy hours.
  • Handled cash and credit transactions accurately and efficiently while maintaining a high level of customer service.
  • Built customer loyalty and wine club memberships by delivering excellent wine tasting experience.

Manager I and Manager II (Ret. 2006)

State of California Miscellaneous Agencies Throughout State Career
Sacramento, CA
1990 - 2006
  • Administered staff and line programs in several departments and managed teams of multi-disciplinary professionals.
  • Administered departmental policies and programs related to fiscal, personnel and management analysis functions.
  • Developed initiatives to optimize resource allocation and minimize operational costs.
  • Managed complex projects, established work priorities, allocated staff and resources to maximize efficiency and effectiveness.

Education

Bachelor of Arts - Government

California State University, Sacramento
Sacramento, CA
01-1985

Skills

  • HRIS systems
  • Training and mentoring
  • Background checks
  • Teamwork and collaboration
  • Problem-solving aptitude
  • Reliability
  • Organizational skills
  • Effective oral and written communication
  • Adaptability and flexibility
  • Analytical and critical thinking
  • Professional demeanor

Timeline

Human Resources Analyst, Retired Annuitant

State of California Department of Insurance
2014 - 2021

Associate Program Analyst, Retired Annuitant

State of California Multiple Agencies
2007 - 2014

Tasting Room Associate, Part-time

Elevation Ten Winery and Solomon Wine Compay
2006 - 2018

Manager I and Manager II (Ret. 2006)

State of California Miscellaneous Agencies Throughout State Career
1990 - 2006

Bachelor of Arts - Government

California State University, Sacramento
Susan Harrigan