Rosalynn Colón
Cincinnati,OH
Summary
I am a results-driven legal and compliance professional with a strong background in regulatory enforcement, risk assessment, contract review, and case management. My expertise spans legal investigations, process optimization, and financial compliance, ensuring organizations meet state and federal standards while maximizing operational efficiency. Throughout my career, I have successfully: Conducted legal investigations and compliance audits to ensure adherence to regulatory frameworks. Developed and implemented risk mitigation strategies for legal, corporate, and financial sectors. Managed legal documentation, case reviews, and court compliance for high-profile cases. Led cross-functional teams, optimizing workflows and enhancing policy development. I thrive in fast-paced, high-compliance environments where legal expertise, regulatory knowledge, and risk management drive success. Whether coordinating legal processes, leading compliance initiatives, or optimizing operations, I am dedicated to ensuring efficiency, accuracy, and regulatory excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
CBS Tax & Business Services
Springdale, OH
10.2025 - Current
- -Enter, update, and maintain accurate data across multiple systems, ensuring integrity and confidentiality of client and financial information.
- Processed high volumes of data entries with accuracy and attention to detail.
- -Manage administrative tasks, including document organization, digital filing, and communication with clients and team members to maintain efficient office operations.
Placement Coordinator
Ohio Department of Job and Family Services
Hamilton County, Ohio, United States
05.2025 - Current
- Coordinated and facilitated timely placements for children entering foster care, ensuring alignment with their individual needs, safety, and well-being while adhering to agency policy and state regulations.
- Collaborated with internal teams, foster families, and external partners to secure appropriate placement options, maintaining accurate documentation in SACWIS and ensuring continuity of care.
- Monitored placement stability by assessing caregiver readiness, supporting trauma-informed transitions, and proactively addressing placement disruptions through team consultations and crisis planning.
Founder & Principal Consultant
BiaRoz Consulting
Mason, Ohio, United States
11.2022 - Current
- Managed client-focused projects, achieving a 95% satisfaction rate through personalized solutions and strategic oversight.
- Led cross-functional teams in implementing operational improvements, increasing efficiency by 20%.
- Delivered expert guidance on compliance and risk management for sensitive projects.
- Utilized data analytics to identify service delivery gaps, driving a 15% improvement in project timelines.
- Spearheaded continuous improvement initiatives, aligning operations with organizational goals.
Weekend Tax Associate
JDA TSG
United States
03.2026 - 04.2026
- -Assist in the preparation and review federal and state tax returns using Intuit software, ensuring accuracy, compliance, and timely filing
- Conducted in-depth tax research to address client inquiries and resolve complex tax issues efficiently.
- -Guide clients through document collection and tax processes, clearly explaining credits, deductions, and filing statuses to maximize outcomes
Care Coordinator
CareStar
Butler County, Ohio, United States
01.2025 - 05.2025
- -Manage complex case reviews, ensuring legal and regulatory compliance.
- -Develop and implement case strategies, collaborating with multidisciplinary teams to address legal, medical, and financial concerns.
- -Conduct risk assessments and recommend solutions aligned with state and federal policies.
- -Oversee documentation, ensuring adherence to confidentiality and reporting standards.
Children Services Worker-Intake/Screener
Ohio Department of Job and Family Services
Hamilton County, Ohio, United States
05.2024 - 05.2025
- -Conduct legal investigations and case screenings to ensure child welfare law compliance.
- -Analyze and document cases, providing legally sound recommendations to attorneys and court officials.
- -Collaborate with law enforcement, medical professionals, and state agencies to coordinate legal proceedings.
Adoption Specialist III
Ohio Department of Job and Family Services
Montgomery County, Ohio, United States
05.2023 - 01.2025
- Directed high-priority investigations and family mediation efforts, achieving successful resolution in 90% of cases.
- Supervised adoption facilitation processes, ensuring strict compliance with legal and confidentiality standards.
- Developed risk assessment frameworks to evaluate client safety and streamline adoption placements.
- Strengthened relationships with community organizations to enhance support systems for adoptive families.
- Led initiatives to improve client retention in post-adoption programs by 20%.
- (1 year 9 months)
Caseworker
Family Treatment Drug Court
Butler County, Ohio, United States
03.2021 - 05.2023
- -Supported families in substance abuse recovery, monitoring compliance and managing judicial assessments.
- -Developed strategic intervention plans that increased program adherence and resulted in 80% of clients completing mandated services successfully.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Supervised daily operations to ensure compliance with state regulations and policies.
Social Services Worker III
Butler County, Ohio, United States
03.2020 - 05.2023
- Managed a high volume of complex welfare cases, ensuring accurate documentation and compliance with legal standards.
- Designed intervention strategies that increased client engagement and program completion rates by 25%.
- Facilitated collaboration between educational institutions, community organizations, and legal entities to address client needs holistically.
- Mentored junior caseworkers, fostering a culture of continuous improvement and professional development.
- Conducted detailed risk assessments, influencing the development of agency-wide safety protocols.
- (3 years 3 months)
Clerk Typist III
Ramsey County
St Paul, Minnesota, United States
08.2017 - 09.2018
- Streamlined document management processes, reducing errors and processing times by 25%.
- Coordinated public-facing operations, improving client satisfaction scores by 10%.
- Delivered training on advanced software tools, enhancing team efficiency in data processing and communication.
- Ensured confidentiality and compliance with all documentation standards.
- Optimized workflow processes, achieving a 20% reduction in case backlog.
- (1 year 2 months)
Assistant Probation Officer I
Ramsey County
St Paul, Minnesota, United States
11.2016 - 12.2017
- -Applied investigative methodologies to design and implement customized activities for individual clients, meticulously tracking their advancement and meticulously recording observations.
- -Diligently oversaw cases involving child abuse allegations, meticulously managing institutional activities, admissions, and related affairs, demonstrating unwavering dedication to exhaustive investigation and client oversight.
- -Managed probation cases involving child abuse allegations, maintaining compliance and conducting detailed risk assessments.
- -Excelled in supervising clients enrolled in treatment programs, meticulously ensuring adherence to school and work commitments, and strict compliance with court orders and probation conditions.
- (1 year 2 months)
PBX Operator
Hilton
Minneapolis, Minnesota, United States
08.2016 - 04.2017
- Achieved excellence in customer service by proactively addressing guest inquiries and swiftly resolving issues over the phone with a blend of efficiency and hospitality.
- Demonstrated mastery of hotel facilities and services, effectively promoting them to guests and offering personalized recommendations to enhance their experience.
- Spearheaded the accurate and expedient delivery of messages, leveraging proficiency in various office equipment including computers, PBX systems, fax machines, and email to ensure seamless communication flow.
- (9 months)
Associate Sales I
Delta Air Lines
Greater Minneapolis-St. Paul Area
09.2014 - 01.2016
- Took proactive initiatives in addressing B2B customer queries regarding travel, utilizing analytical acumen and comprehensive sales knowledge to independently achieve positive outcomes.
- Demonstrated exceptional analytical skills to identify emerging trends and capitalize on opportunities, resulting in significant enhancements to the overall customer experience.
- Achieved measurable success by rigorously evaluating training programs to ensure alignment with organizational goals and stringent Quality Assurance standards.
- Conducted thorough environmental and safety audits, successfully identifying and mitigating potential hazards while maintaining regulatory compliance, thus fostering a culture of safety excellence.
- Exemplified a commitment to excellence in customer service throughout all stages of the passenger journey, consistently surpassing expectations and leaving an indelible impression of satisfaction and loyalty.
- (1 year 5 months)
Customer Experience Specialist
Delta Air Lines
Cincinnati, Ohio, United States
03.2014 - 09.2014
- -Strong analytical skills to identify trends and opportunities for improving the customer experience
- -Familiarity with customer feedback platforms and using feedback to drive innovation
- -Proficiency in customer data management systems and software
- (7 months)
Complaint Resolution Official
Delta Air Lines
San Diego, California, United States
03.2013 - 05.2014
- Led resolution of complex complaints, achieving a 95% resolution rate within established timelines.
- Designed and executed risk mitigation strategies for high-profile clients, ensuring seamless operations.
- Developed emergency response protocols, maintaining TSA compliance and team readiness.
- Managed stakeholder communications, fostering positive relationships with internal and external entities.
- Delivered training programs to enhance team competency in security management and complaint resolution.
- (1 year 3 months)
Ground Security Coordinator
Delta Air Lines
San Diego, California, United States
03.2013 - 05.2014
- -Conducted risk assessments and ensured compliance with TSA and security protocols for charter flights, providing comprehensive support for client security.
- -Team Collaboration: Worked closely with NFL and MLB teams, ensuring seamless security processes and addressing specific needs of high-profile clients, enhancing their overall travel experience.
- -Risk Assessment and Mitigation: Conducted thorough risk assessments for each charter flight, identifying potential security threats and implementing strategies to mitigate risks, thereby ensuring passenger and asset safety.
- -Emergency Response Preparedness: Prepared and executed emergency response plans for unexpected security incidents, maintaining a calm and organized approach to incident resolution.
- -Stakeholder Communication: Liaised with local and visiting teams, airport authorities, and Delta’s internal departments to ensure clear communication and coordination of security measures.
- -Regulatory Compliance: Ensured all security operations adhered to local, federal, and airline-specific regulations, including conducting regular audits and inspections.
- -Training and Development: Provided training to ground staff on updated security protocols, enhancing team readiness and effectiveness in managing security operations.
- (1 year 3 months)
Lead Training Administrator
Delta Air Lines
San Diego, California, United States
03.2013 - 03.2014
- -Design and execute comprehensive training programs tailored to the needs of employees
- -Collaborate with cross-functional teams to assess training requirements and develop effective solutions
- -Analyze and evaluate the success of training programs to ensure alignment with company goals and objectives, while also adhering to Quality Assurance standards.
- (1 year 1 month)
Environment and Safety Coordinator
Delta Air Lines
San Diego, California, United States
03.2013 - 03.2014
- Conduct environmental and safety audits to identify potential hazards, ensure compliance with regulations, and assess overall effectiveness of safety programs, using knowledge of industry standards and regulations such as OSHA, EPA, and ISO 14001.
- Lead EHS training and communication efforts to raise awareness and foster a culture of safety among employees and contractors, including developing training materials and conducting training sessions
- Conduct audits, inspections and risk assessments to identify potential hazards and implement corrective actions to ensure compliance with regulatory requirements and best practices in EHS management.
- Spearheaded the development and maintenance of an all-encompassing environmental, health, and safety (EHS) program, encompassing the creation of policies, procedures, and training protocols to ensure unwavering adherence to applicable laws, regulations, and corporate standards.
- Conducted in-depth investigations to determine root causes of accidents involving airline ground equipment and aircraft, employing a meticulous approach to uncover contributing factors and enhance safety protocols.
- (1 year 1 month)
Compliance and Security Coordinator
Delta Air Lines
San Diego, California, United States
03.2013 - 03.2014
- -Ensure full compliance with TSA, FAA, OSHA, and Delta Air Lines security and safety standards, conducting regular audits, risk assessments, and inspections across ramp, cargo, and passenger operations to maintain regulatory adherence and audit readiness.
- -Coordinate incident investigations, documentation, and reporting, partnering with airport authorities, law enforcement, and federal agencies to implement corrective actions and uphold Delta’s Safety Management System (SMS) standards.
- -Lead security training, SIDA badge compliance, and emergency preparedness programs, fostering a proactive safety and compliance culture aligned with Delta’s “Safety Always” mission.
- -Utilize data analytics and compliance reporting tools to monitor trends, identify vulnerabilities, and drive continuous improvement in risk mitigation, quality assurance, and operational performance.
- (1 year 1 month)
Executive Assistant to Managing Director
City of Gary
Gary, Indiana, United States
06.2007 - 08.2008
- Coordinated executive schedules, ensuring efficient time management and prioritization of tasks.
- Managed communication between departments, fostering collaboration and information sharing.
- Developed and maintained filing systems for confidential documents, enhancing retrieval efficiency.
Education
MBA - Business Administration, Human Resources
Columbia Southern University
Orange Beach, AL12-2027
Master of Science - American/U.S. Law/Legal Studies/Jurisprudence
Hamline University
Saint Paul, MN05.2021
Bachelor of Science - Criminal Justice
Columbia Southern University
Orange Beach, AL05.2018
Skills
- Complaint Resolution
- Data Entry
- Business Process Improvement
- Background investigation
- Document review
- Contract drafting
- Communication and coordination
- Problem-solving
Certification
- Intuit Academy Tax Preparation
- Certified Emergency Police Dispatcher
- Certified Emergency Telecommunicator
Languages
Spanish
English
Timeline
Weekend Tax Associate
JDA TSG
03.2026 - 04.2026
Data Entry Clerk
CBS Tax & Business Services
10.2025 - Current
Placement Coordinator
Ohio Department of Job and Family Services
05.2025 - Current
Care Coordinator
CareStar
01.2025 - 05.2025
Children Services Worker-Intake/Screener
Ohio Department of Job and Family Services
05.2024 - 05.2025
Adoption Specialist III
Ohio Department of Job and Family Services
05.2023 - 01.2025
Founder & Principal Consultant
BiaRoz Consulting
11.2022 - Current
Caseworker
Family Treatment Drug Court
03.2021 - 05.2023
Social Services Worker III
03.2020 - 05.2023
Clerk Typist III
Ramsey County
08.2017 - 09.2018
Assistant Probation Officer I
Ramsey County
11.2016 - 12.2017
PBX Operator
Hilton
08.2016 - 04.2017
Associate Sales I
Delta Air Lines
09.2014 - 01.2016
Customer Experience Specialist
Delta Air Lines
03.2014 - 09.2014
Complaint Resolution Official
Delta Air Lines
03.2013 - 05.2014
Ground Security Coordinator
Delta Air Lines
03.2013 - 05.2014
Lead Training Administrator
Delta Air Lines
03.2013 - 03.2014
Environment and Safety Coordinator
Delta Air Lines
03.2013 - 03.2014
Compliance and Security Coordinator
Delta Air Lines
03.2013 - 03.2014
Executive Assistant to Managing Director
City of Gary
06.2007 - 08.2008
MBA - Business Administration, Human Resources
Columbia Southern University
Master of Science - American/U.S. Law/Legal Studies/Jurisprudence
Hamline University
Bachelor of Science - Criminal Justice
Columbia Southern University