Tuyet-mi Le
Thornton,CO
Summary
Dedicated to delivering exceptional support to team members and clients, with a proven ability to maintain organized documentation and streamline communication processes. Skilled in fostering a positive and energetic customer experience, ensuring satisfaction and building lasting relationships. Committed to continuous learning and skill development, with the goal of making a meaningful impact in every role. Ready to leverage organizational talents and interpersonal skills to contribute effectively to team success and client satisfaction.
Overview
5
5
years of professional experience
Work History
Support Engineer III
Pellara Technologies
Louisville, CO
07.2025 - Current
- Provided support to clients, resolving issues efficiently and enhancing customer experience.
- Collaborated with cross-functional teams to streamline troubleshooting processes and improve response times.
- Developed comprehensive documentation for support procedures, increasing knowledge sharing among team members.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
Bench Repair Technician
TIG
Louisville, CO
03.2022 - Current
- Tended to machines, troubleshoot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain the latest technology.
- Imaged and prepared new computers for integration into company networks and systems.
Deployment Specialist
TIG
Louisville, CO
06.2021 - 03.2022
- Improved processes to increase team productivity
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried boxes/laptops weighing 30-50 + LBS
- Worked in a fast pace environment
- Worked with a team
- Moved pallets around the warehouse
- Updated operating systems
- Set up desktop devices in schools
Education
High School Diploma -
Riverdale Ridge High School
Thornton, COCybersecurity Certificate - undefined
University of Colorado Boulder
Boulder, CO04.2026
Skills
- Collaborative team player
- Data entry
- Problem-solving
- Organizational skills
- Verbal and written communication
- Technical support
- Customer service
- Highly professional
- Time management
Timeline
Support Engineer III
Pellara Technologies
07.2025 - Current
Bench Repair Technician
TIG
03.2022 - Current
Deployment Specialist
TIG
06.2021 - 03.2022
Cybersecurity Certificate - undefined
University of Colorado Boulder
High School Diploma -
Riverdale Ridge High School