Rosa Maria Florentino
Conway
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
10
10
years of professional experience
Work History
Activities Leader
Elcor Health And Rehabilitation Center
Horseheads, NY
06.2024 - Current
- Developed engaging activity programs enhancing participant enjoyment and engagement.
- Coordinated logistics for events, ensuring smooth execution and resource allocation.
- Trained and mentored new staff on best practices in activity facilitation.
- Streamlined scheduling processes, improving efficiency in activity planning.
Housekeeper
Arnot Ogden Medical Center
Elmira, NY
01.2020 - 11.2020
- Verified that all storage areas and carts were clean and organized
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Removed waste paper and other trash from premises to designated area.
- Cleaned elevators, glass and planters in public areas such as lobby, cafeteria and restrooms.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Cashier
Lowe's Home Improvement
Elmira, NY
09.2017 - 12.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
Housekeeping Room Attendant
Fairfield Inn & Suites By Marriott
Horseheads, NY
07.2016 - 09.2017
- Restocked room supplies such as facial tissues for personal touch with every job
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment
- Swept, mopped, and vacuumed floors in rooms
- Engaged with guests in positive and professional manner to promote satisfaction
- Trained new housekeeper's on all departmental procedures and provided assistance in finding necessary items and cleaning supplies
Licensed Massage Therapist
Hudson Physical Therapy
Jersey City, NJ
06.2015 - 06.2016
- Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain customer satisfaction rates
- Performed a variety of massages such as Swedish, Deep Tissue, Hot Stone, Aromatherapy, Sports, Trigger Point, Reflexology, Shiatsu, Thai, Prenatal and Chair
- Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized
- Provided clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening
- Followed through with client requests in timely manner
Education
Massage Therapy License
Ory Medical
High School Diploma -
Lic Arestides Garcia Mella
Skills
- Excellent Customer Service Skills
- Staff training
- Multi-tasking ability
- Interpersonal skills
- Adaptability
- Friendly demeanor
- Bilingual (Fluent in Spanish)
- Service-oriented
OBJECTIVE
To obtain employment for a company where there is room for growth and where I may utilize my skills.
PERSONAL REFERRENCES
- Anaiad Perez (347) 863-5540
- Anthony Allegretto (607) 742-3926
- Rachael Larrabee (607) 259-9845
Timeline
Activities Leader
Elcor Health And Rehabilitation Center
06.2024 - Current
Housekeeper
Arnot Ogden Medical Center
01.2020 - 11.2020
Cashier
Lowe's Home Improvement
09.2017 - 12.2019
Housekeeping Room Attendant
Fairfield Inn & Suites By Marriott
07.2016 - 09.2017
Licensed Massage Therapist
Hudson Physical Therapy
06.2015 - 06.2016
High School Diploma -
Lic Arestides Garcia Mella
Massage Therapy License
Ory Medical