Rosamaria Garcia Melchor
Tempe,AZ
Summary
Motivated professional offering specialty in Medical Billing. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities, very fluent in Spanish and English, I meet tight deadlines every time.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Referral Coordinator
AZ Internal Medicine
Chandler, Arizona
12.2024 - Current
- Coordinated patient referrals between primary care and specialist physicians.
- Communicated with insurance providers to verify referral authorizations.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Coordinated with external agencies to ensure timely processing of referrals
- Answered multi-line phone system, addressing inquiries promptly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Greeted patients, verified insurance information and collected copays.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Entered insurance, demographics and health history into patient database.
- Routed laboratory or diagnostic results to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Front Desk Coordinator
Arizona State Urology Institute
Chandler, Arizona
12.2023 - 12.2024
- Open clinics
- Take payments
- Deal with over 130+ patients a day
- Computer skilled
- Fax paperwork
- Coordinate appts for reps and patients
- Apply patient care at all times
- Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
- Ensured that all front desk areas were kept clean and organized at all times.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Took inventory and ordered low-stock items to maintain effective supply organization.
Front Desk Receptionist
Southwest Kidney Institute
Tempe, AZ
11.2022 - 11.2023
- Greeted patients warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for patients
- Entered patient Demographics
- Faxed information to other physicians
- Checked laboratories and let patients know if they needed to urine or blood work as well if they had to fast
- Talked to reps and scheduled lunches/snacks/breakfast
- Faxed orders to laboratories
- Input insurance information
- Submit claims
- Organized patients results and sent them to the correct physicians
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials
- Processed payments from patients using a variety of payment methods including credit cards, checks and money orders.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Picazzo’s Italian Healthy Kitchen
Picazzo’s Italian Healthy Kitchen
Tempe, AZ
05.2022 - 11.2022
- Effective communication over the phone while placing multiple orders
- Taking reservations
- Moderating customer complaints
- Resolving conflicts at a fast pace
- Money handling
- Bilingual
- Prepping order
- Checking for allergies and correct order
- Restocking merchandise
- Time management while multitasking between hosting, take out orders and bussing
Warehouse Worker
Amazon
Phoenix, AZ
09.2021 - 03.2022
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Loaded trucks for outbound orders and unloaded trucks for inbound orders.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Lifted materials of varied weights on regular basis.
- Coordinated receipt of stock deliveries, inspected incoming equipment to spot damaged or incomplete shipments and promptly and definitively resolved issues identified.
Sales Associate
QuickTrip
Tempe, Phoenix, AZ
09.2018 - 02.2019
- Store phone number: (480) 967-0072
- Manager: Kevin
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products, and services information.
Education
Medical Billing Specialist - Specialist
U.S. Career Institute
Highschool Diploma -
Humanities And Science
Tempe, AZSkills
- Great Eye for Detail
- Strong Listening Talents
- Team Building
- Fluent in Spanish
- Computer Skills
- Problem Resolution
- Friendly, Positive Attitude
- Basic Math
- Working Collaboratively
- Organizational Skills
- People Skills
- Conflict Resolution
- Critical Thinking
- Reliable and Trustworthy
- Customer Service
- Microsoft Office
Additional Information
- Honors/Rewards: Received honor roll in school and received perfect attendance awards
Languages
- English
- Spanish
Interests
Extra-Curricular Activities: Soccer, Drama club, Track & Field, Played violin and cello for 4 years
Certification
Medical BIlling Specialist
Timeline
Referral Coordinator
AZ Internal Medicine
12.2024 - Current
Front Desk Coordinator
Arizona State Urology Institute
12.2023 - 12.2024
Front Desk Receptionist
Southwest Kidney Institute
11.2022 - 11.2023
Picazzo’s Italian Healthy Kitchen
Picazzo’s Italian Healthy Kitchen
05.2022 - 11.2022
Warehouse Worker
Amazon
09.2021 - 03.2022
Sales Associate
QuickTrip
09.2018 - 02.2019
Medical Billing Specialist - Specialist
U.S. Career Institute
Highschool Diploma -
Humanities And Science