Rosamaría Rosas
Los Angeles
Overview
15
15
years of professional experience
Work History
CNA
Montebello Care Center
04.2024 - Current
- Assisted patients with daily living activities and personal care needs.
- Supported residents in activities of daily living (ADL), enhancing their mobility and independence during ambulation and transfers.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
E-commerce Warehouse Packer (temp position)
Michael Kors
11.2023 - 01.2024
- Pack products accurately for shipment to ensure quality standards.
- Created and assembled boxes for packaging items; packed items per customer requests; printed UPS shipping labels; maintained clean work area for safety compliance; participated in regular safety meetings.
- Operate packaging machinery to prepare items for distribution.
- Organize inventory to maintain efficient workflow and accessibility.
Janitor
Colonial Gardens Nursing Home
10.2023 - 11.2023
- Maintained cleanliness in resident rooms and common areas daily.
- Sanitized bathrooms and kitchens to ensure hygiene standards.
- Maintained cleanliness of assigned department areas and corridors through dusting, mopping, sweeping, and sanitizing.
- Disposed of waste according to health and safety regulations.
Shipping Clerk
Gehr Industries
11.2022 - 10.2023
- Promoted from Packer to Shipping Clerk. Prepared invoices and Bill of Lading documentation for shipments; created Commercial and Certificate of Origin documentation for international shipments; printed FedEx and UPS labels, including international UPS documentation; closed trip numbers and end-of-day UPS shipments; assisted other departments and Operations Manager; attended monthly safety meetings and completed mandatory training.
- Processed shipping orders and coordinated logistics to ensure timely delivery.
- Inspected outgoing shipments for quality and compliance with standards, ensuring adherence to shipping protocols.
- Maintained accurate inventory records using warehouse management systems.
Admin/Scale House Operator/ Receiving & Shipping
MarBorg Recovery MRF (Material Recovery Facility)
04.2021 - 04.2022
- Operated scale equipment for efficient material weight measurement.
- Assisted Scale House team in precise weighing of containers, trucks, county trucks, and clean bales to ensure accuracy in reporting.
- Documented incoming material transactions and outgoing material data accurately.
- Communicated with truck drivers for smooth loading and unloading processes.
Customer Service Representative
MarBorg Industries
11.2018 - 04.2021
- Handled high volume of calls and inquiries, communicating with customers via phone and email to process service orders, changes, exchanges, repairs, and payments; dispatched to respond to incoming service orders and resolve route and service issues; Attended mandatory training to enhance knowledge of systems and equipment, improving customer service skills; performed other duties as assigned; met or exceeds service quality and productivity goals set for the position; Interfaced with internal and external customers, addressing needs and concerns with quality service and timely response; strong work ethic and ability to multi-task and adapt in a fast-paced environment.
- Resolved customer complaints effectively through active listening and problem-solving skills.
- Assisted customers with inquiries regarding waste management services and recycling options.
- Processed service requests and maintained accurate records in the customer relationship management system.
Caregiver (private care)
Orcutt
03.2016 - 03.2019
- Assisted clients with daily living activities and personal care needs.
- Supported daily functions through assistance with ADLs, mobility, and upkeep of sleeping quarters.
- Monitored client health and reported changes to medical professionals.
- Cultivated trust and rapport with clients and their families through regular communication.
DSD Clerical Assistant
Lompoc Skilled Nursing & Rehabilitation Center
Lompoc
10.2015 - 06.2017
- Conducted background and reference checks for new employees; scheduled pre-employment physicals and drug screenings; maintained and updated employee charts and statuses; managed work-related injuries and associated medical/personal leaves; ensured compliance by updating nursing and C.N.A licenses, CPR verifications, physicals, and immunizations; organized new hire orientation; filed records and supported other department managers.
- Coordinated appointment scheduling for healthcare providers. and managing the calendar for healthcare staff.
- Structured patient records for easy retrieval. and maintained filing systems for efficient access.
- Engaged with patients to address their inquiries effectively. and families to address inquiries and provide information.
Office Support/Administrative Assistant
Lompoc Skilled Nursing & Rehabilitation Center
Lompoc
01.2014 - 07.2015
- Coordinated schedules and meetings for healthcare professionals and support staff to ensure efficient workflow.
- Supported staff with daily administrative tasks while maintaining organized filing systems to enhance information retrieval.
- Answered phones, scheduled patient transportation, confirmed appointments, distributed incoming mail, processed monthly co-payments, created name badges for employees, supported DSD with new hire background checks and reference checks, arranged pre-employment physicals and drug screenings, opened new employee charts, organized documents, sent and received faxes, and prepared orientation documentation for new employees.
- Managed patient records, ensuring confidentiality and compliance with regulations.
Assistant Secretary
Lompoc Artificial Kidney Center
Lompoc
03.2011 - 06.2011
- Coordinated phone communications, facilitating timely assistance for patient inquiries and support.; open charts for new patients and closing patients' charts; file mid-month/ monthly labs, chest x-ray reports, correspondence, history and physical reports, EKG’s, admission/standing orders and daily flow sheets, medication list, CIPA (Comprehensive Interdisciplinary Patient Assessment) and annual nutrition assessment sheets; document patients' insurance information; print out lab orders as ordered/requested by Nephrologist or nurse; deliver specimens in person to Lompoc Hospital Laboratory as ordered/requested by Nephrologist or nurse; set up patients' initial, monthly and yearly care plan conference/meeting with their Nephrologist; receive patient and update/verify registration information; fax weekly on-call Nephrologist scheduled to Lompoc Hospital ER; faxed documents to other providers; check fax regularly for incoming faxes; prepare monthly billing sheets; check email twice daily for incoming doctors/nurses orders or other requests by staff; file overflow daily; work 4 hours in medical records room daily.
- Managed patient scheduling and coordinated appointments effectively.
- Assisted in maintaining accurate patient records and documentation.
- Supported staff with daily administrative tasks and workflow organization.
Education
CNA Certification -
Los Angeles Skills Academy
Santa Fe Springs, SF-240204-2024
Skills
- Office automation software
- Microsoft Word and Outlook
- Desktop computing
- Keyboarding and data entry
- Email communication
- Effective communication
- Active listening
- Bilingual (Spanish and English)
- Departmental program knowledge
- Task prioritization
- Customer service excellence
- Attention to detail
- Team collaboration
- Communication facilitation
- Professional relationship management
- Conflict resolution strategies
Timeline
CNA
Montebello Care Center
04.2024 - Current
E-commerce Warehouse Packer (temp position)
Michael Kors
11.2023 - 01.2024
Janitor
Colonial Gardens Nursing Home
10.2023 - 11.2023
Shipping Clerk
Gehr Industries
11.2022 - 10.2023
Admin/Scale House Operator/ Receiving & Shipping
MarBorg Recovery MRF (Material Recovery Facility)
04.2021 - 04.2022
Customer Service Representative
MarBorg Industries
11.2018 - 04.2021
Caregiver (private care)
03.2016 - 03.2019
DSD Clerical Assistant
Lompoc Skilled Nursing & Rehabilitation Center
10.2015 - 06.2017
Office Support/Administrative Assistant
Lompoc Skilled Nursing & Rehabilitation Center
01.2014 - 07.2015
Assistant Secretary
Lompoc Artificial Kidney Center
03.2011 - 06.2011
CNA Certification -
Los Angeles Skills Academy