Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosana Cisnero

Irving,TX

Summary

Dynamic customer service professional with a proven track record at Abba Staffing & Consulting, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through empathetic communication and critical thinking. Committed to delivering accurate information and fostering loyalty, ensuring a positive experience for all clients.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Abba Staffing & Consulting
05.2024 - Current
  • Maintained professionalism in high-stress scenarios while effectively resolving disputes.
  • Increased customer loyalty through empathetic resolution of complaints.
  • Handled requests for product, service, and company information efficiently.
  • Promptly addressed concerns, delivering accurate information to improve customer satisfaction.

Food Runner

TK'S Comedy
05.2023 - 05.2024
  • Achieved order accuracy by working closely with kitchen staff, reducing complaints.
  • Delivered food orders promptly to enhance overall guest satisfaction.
  • Supported servers in fulfilling guest requests, maintaining flow during busy periods.
  • Earned positive feedback from guests and management for outstanding work performance.

Education

Associate of Arts - Dance

Antonio Maceo
Guantanamo, Cuba
06.2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Customer satisfaction measurement
  • Relationship building
  • Customer education

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer Service Representative

Abba Staffing & Consulting
05.2024 - Current

Food Runner

TK'S Comedy
05.2023 - 05.2024

Associate of Arts - Dance

Antonio Maceo

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