Rosana Moreno
Kansas,Missouri
Summary
Customer-Focused Telephone Operator Skilled in responding to customer inquiries in a clear, concise and friendly manner. Also, a multitasker capable for varies administrative duties that promise to keep the office running smoothly.
Overview
25
25
years of professional experience
Work History
Telephone Operator
Saint Lukes Hospitsl
Kansas City, Missouri
05.2005 - Current
- Coordinated incoming and outgoing communications for multiple doctors' offices, including Saint Luke's Lee Summit, Barry Rd, Plaza, and various answering services.
- Collected daily on-call information for staff and physicians using Amion and maintained the call schedule.
- Prioritize urgent calls to assist emergency services effectively.
- Activated interventional radiology services to support patient care., Recovery Open Heart and Surgery teams.
PRN Communications Operator
North Kansas City Hospital
North Kansas City, MO
10.2021 - 01.2024
- Responded to customer inquiries with patience and positivity, enhancing customer experience and establishing strong first impressions.
- Monitored alarms to include fire system, infant abduction system, security cameras and dispatch security officers via two-way radio.
- Responded quickly to urgent needs while monitoring multiple applications.
- Received incoming calls and efficiently paged staff and departments using PA system, Total Access, and Cisco Phone, ensuring timely communication across the organization.
Patient Access Representative
Truman Medical Center- Hospital Hill
Kansas City, MO
10.2001 - 05.2005
- Verified patient information for accuracy, ensuring proper insurance coverage.
- Calculated charges and collected co-pays, contributing to revenue collection.
- Managed filing, data entry, and phone inquiries to support organizational efficiency.
Education
Diploma - Personal Computer Applications
Johnson County Community College
Overland Park, KS01-2019
Diploma - EKG Tech
Kansas City School of Phlebotomy
Kansas City, MO01-2016
Diploma - Health Information Systems
Johnson County Community College
Overland Park, KS09-2026
Skills
- Clinical Systems like Cerner, Epic, Almteco and Amion
- Proficient with computers typing recordmaintenance sorting and other administrativeduties
- Proficient with computers typing record
maintenance sorting and other administrative
duties - Professionalism, confidentiality, and
organization
- Problem solving
- Excellent verbal communication skills
- Professionalism, confidentiality, and organization
Timeline
PRN Communications Operator
North Kansas City Hospital
10.2021 - 01.2024
Telephone Operator
Saint Lukes Hospitsl
05.2005 - Current
Patient Access Representative
Truman Medical Center- Hospital Hill
10.2001 - 05.2005
Diploma - Personal Computer Applications
Johnson County Community College
Diploma - EKG Tech
Kansas City School of Phlebotomy
Diploma - Health Information Systems
Johnson County Community College