Chandrell LaSalle
Marrero,US
Summary
Assist teams in achieving their objectives by providing leadership and vision. Expert with more than [5 years of experience in a supervisory role for a major organization. Individual with excellent leadership and decision-making abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telephone Operator
Ochsner Medical Center
07.2023 - 06.2024
- Provided professional, friendly, and engaging service on a consistent basis
- Answer and directed all patients calls and concerns to the appropriate department
- Connected doctor to doctor calls
- Launched all emergency codes pertaining to the hospital
- Sent emails regarding codes that were launched
- Was in charge of training new employees
- Trained
- Mentored and trained employees while also keeping track of their progress
- Also kept written records of all codes and emergency responses throughout the hospital
Supervisor of Operations
Fair Grounds Race Course & Slots
05.2022 - 06.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Counted the vault before and after each work day and between the shifts of each employee
- Made schedules
Front Desk Supervisor
The Pelham Hotel
09.2018 - 03.2020
- Ensured transaction security by comparing payment cards to identification
- Developed long-term relationships with guests, resulting in increased loyalty and revenue for the hotel
- Advertised local entertainment and sporting events and provided information to patrons
- Greeted [Number] daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention
- Ensured financial accuracy by collecting deposits, fees, and payments
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel
Customer Service Cashier
Lowe's Home Improvement
07.2015 - 04.2018
- Answered questions about store policies and concerns to support positive customer experiences
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
- Maintained customer satisfaction by promptly and professionally handling [Type] product returns
- Assisted customers in locating and selecting merchandise in any store department
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
Education
Nursing - Some college (No degree)
Delgado Community College
New Orleans, LASkills
- Operations management
- Superior communication skills
- Adaptive team player
- Display design
- Store maintenance
- Goal-oriented
- Employee scheduling
- Banking and financial services background
- Dependable and reliable
- Personnel training and development
- Skilled phlebotomist with advanced training
- Clinical training and experience
- Lead phlebotomist skills
Certification
I’m a Certified Phlebotomist and soon to be Nationally Licensed. I’ve completed numerous training hours and have well over 300 sticks.
I apply my skills and knowledge to my work and make sure that my safety and the patient’s safety is always priority.
Timeline
Telephone Operator
Ochsner Medical Center
07.2023 - 06.2024
Supervisor of Operations
Fair Grounds Race Course & Slots
05.2022 - 06.2023
Front Desk Supervisor
The Pelham Hotel
09.2018 - 03.2020
Customer Service Cashier
Lowe's Home Improvement
07.2015 - 04.2018
Nursing - Some college (No degree)
Delgado Community College
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